The future of enterprise service management begins with AI

Effortlessly bring enterprise service and asset management together under one platform with AI-driven intelligence.

IT Service Management

Symphony SummitAI is an ITIL-compliant service management solution that leverages the latest advances in AI-powered digital agents and service automation. As a true multi-tenant solution, SummitAI is deployable both in the public cloud and on-premise. Our ITSM solution can help you automate repetitive and manual tasks – freeing up your team to focus on high-impact projects.

IT Asset Management

SummitAI’s IT asset management solution helps you manage the IT asset lifecycle from procurement to disposal, control spending with software license governance and compliance, and eliminate overbuying by right-sizing future hardware and software assets purchases. Our discovery options allow you to automatically update your inventory and continuously monitor your network.

CINDE: AI-Powered Digital Agent

CINDE, an AI-powered digital agent, helps you save time and money by turning every service conversation into a personalized experience. Transform your customer’s experience by resolving most incoming issues automatically. CINDE responds to incoming tickets with intelligent, personalized messages, giving your agents more time to focus on high-impact work.


Don’t Let Your ESM Partner Blame Inflation for Their Rising Costs

AI-driven enterprise service management can expand flexible and efficient ITSM, ITAM, and other digital solutions across company departments in a way that should resist inflation — and can even reduce costs.

Read More

ITSM Futures – Shifting from Short-term Problem Solving to Long-term Innovation

Most IT departments accrued a significant amount of goodwill during the global pandemic thanks to their efforts in keeping businesses running despite the rapid move to home working. It raised the stock of these IT departments, but it also refocused on the need for them to be business innovators and not simply the “custodians of […]

Read More

IT’s Critical Role In The Hybrid Employee Work Experience

In 2022, the pandemic-dictated home-working arrangements morphed into hybrid-working scenarios – where employees can work in the office, at home, and in other locations. The new working arrangements mean that IT organizations need to continue supporting remote working. The rising dependence on technology – that both new digital workflows and remoteness bring – means that […]

Read More

Achieve Higher Enterprise Productivity with SummitAI, AI-Powered IT Service Management

This video provides an overview of SummitAI’s IT Service Management capabilities, including how CINDE (the conversational interface and decisioning engine, an AI-powered virtual agent) intelligently resolves issues helping to unleash enterprise productivity. 

Read More

Symphony SummitAI | Unleash Enterprise Productivity

A great overview of Symphony SummitAI capabilities, insights into the product, and how leveraging the product can help you unleash enterprise productivity.

Read More

What Do New Cybersecurity Rules Mean for the Cloud, ITSM and ITAM?

Despite the many benefits of the cloud, on-premises ITSM and ITAM platforms will remain a critical piece of the cybersecurity puzzle in the years ahead. Enterprise AI works through cloud-based SaaS or as an on-premises solution. Tim Lawes, senior manager, solutions consulting at Symphony SummitAI, discusses how flexibility could be increasingly important as Europe, the […]

Read More

Symphony SummitAI is recognized by customers and leading industry awards