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The future of enterprise service management begins with AI

Effortlessly bring enterprise service and asset management together under one platform with AI-driven intelligence.

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IT Service Management

Symphony SummitAI is an ITIL-compliant service management solution that leverages the latest advances in AI-powered digital agents and service automation. As a true multi-tenant solution, SummitAI is deployable both in the public cloud and on-premise. Our ITSM solution can help you automate repetitive and manual tasks – freeing up your team to focus on high-impact projects.

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IT Asset Management

SummitAI’s IT asset management solution helps you manage the IT asset lifecycle from procurement to disposal, control spending with software license governance and compliance, and eliminate overbuying by right-sizing future hardware and software assets purchases. Our discovery options allow you to automatically update your inventory and continuously monitor your network.

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CINDE: AI-Powered Digital Agent

CINDE, an AI-powered digital agent, helps you save time and money by turning every service conversation into a personalized experience. Transform your customer’s experience by resolving most incoming issues automatically. CINDE responds to incoming tickets with intelligent, personalized messages, giving your agents more time to focus on high-impact work.

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What’s New

Symphony SummitAI Is Recognized As A 2022 Gartner® Peer Insights™ Customers’ Choice For IT Service Management Tools For The Fourth Consecutive Year

The Gartner Peer Insights Customers’ Choice Distinction Is Based on Feedback and Ratings From End-User Professionals Who Have Experience Purchasing, Implementing, and/or Using the Product or Service

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Symphony SummitAI Identified as a Rising Star in ISG’s Provider Lens™ Evaluation for Enterprise Service Management – Services & Solutions, ESM Software Providers for 2022

Symphony SummitAI, a leading provider of IT service management tools (ITSM), has been identified as a Rising Star in ISG’s Provider Lens™ Enterprise Service Management – Services & Solutions 2022, ESM Software Providers quadrant.

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Symphony SummitAI Releases New Service Management Features to Drive Automations and Employee Engagement

The new features, part of the recent Tahoe release, drive greater service management automations and create seamless service experiences for employees.

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Symphony SummitAI Achieves G2 Leader Quadrant Status For Spring 2022

Symphony SummitAI is excited to announce G2 Spring 2022 leader quadrant position achievement in all three of the grids that correspond to our categories in the G2 Grid® Report.

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AI and Automation Use Cases in IT (Service) Management

This paper highlights issues that organizations must address to have success with AI and automation, and identifies three things that organizations can do to get ready for AI and automation.

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Key CIO Trends – The 3Ts

Without a doubt, 2021 will necessitate a variety of changes to IT service delivery and support, and the wider IT department operation, while accelerated digital transformation will be prevalent within most organizations.

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4 Ways Connecting Slack to Your ITSM Tool is Beneficial

Your ITSM tool can reap the benefits that your organization is already seeing in using Slack.

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Customers

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Symphony SummitAI is recognized by customers and leading industry awards