READ THE CASE STUDY
READ THE CASE STUDY
Toronto Pearson – Canada’s largest and North America’s second largest international airport now enjoys the lowest Mean Time to Repair.
Milliken & Company, a leading global industrial manufacturer with support centres in 13 countries, delivered an integrated global solution with a 100% employee adoption rate, both improving customer experience and optimizing its total cost of ownership (TCO).
United Breweries, a leading brewing company, shares how Symphony Summit’s IT Operations Management solutions gave them a new reason to rejoice.
SummitAI Service Management is an ITIL verified solution that leverages latest advances in AI, machine reasoning, analytics and automation. SummitAI helps CIOs and IT leaders of Enterprises and service providers unleash productivity of IT service operations at up to 45% lower Total Cost of Ownership (TCO).
Optimize asset utilization, save costs and enforce compliance with AI-driven Asset Management.
SummitAI Operations Management is an ITIL certified solution that is designed to proactively collect and monitor availability and performance data across the enterprise using agent-based or agent less technology.
Re-imagine IT Management with SummitAI, an AI-driven IT Management suite. Unleash enterprise productivity by effortlessly bringing Service, Asset and Operations Management together to work in concert. SummitAI using machine reasoning and codeless workflow based automation, delivers up to 20% annual savings in IT Help Desk Operations, and up to 45% better Total Cost of Ownership.
SummitAI substantially reduces demand on operators, enhances user experience of services, and optimizes IT Management. SummitAI is a modular, cloud-based suite, that offers a wide range of capabilities. From natural language conversations for end users with digital agent CINDE leading to automated resolution, to real-time dashboards that feature key business metrics, to gamification, SummitAI shifts the paradigm in IT Management.
Ah, yes, the age-old (or very recent…) questions: Are artificial intelligence (AI) and automation the same thing? How are they different? Is automation a result of AI? There’s not a simple answer to clearing this up. But, as AI becomes a critical part to your digital transformation strategy, it’s important to understand how it stands…
Service desk software houses tons of data about the health cycles of a company’s technology, but we often lose the ability to mine that data during the standard daily grind. Artificial intelligence (AI) implemented with service desk software can reduce some of the repetitive manual tasks that burden service desk operators and increase process efficiency…
The adoption of AI to drive greater automation provides impactful and measurable results, but that doesn’t mean it comes without challenges. More often than not, your systems may be dated and not quite compatible with the visions of artificial intelligence dancing in your head. There is also the ongoing concerns that bringing AI and related technologies into businesses, people will be out of work. So, to ensure…
Rae Ann Bruno Business Solutions Training (and Consulting) and ITIL Expert Although IT best practices have touted “deliver business value” for years, never has IT so visibly done so as it has during the COVID-19 pandemic. During a time of immense uncertainty, IT became a true business partner in every industry worldwide, virtually overnight. IT…
Stephen Mann Principal Analyst & Content Director at ITSM.tools For many organizations, the CIO and IT department “stock” is likely the highest it has been in the 2000s. Thanks to the key role both they and technology played in ensuring business continuity during the global pandemic. 2021 is now the time to both leverage and…
Roy Atkinson Writer | Industry Analyst | Speaker Over the past two years, the level of discussion of employee experience and its role in business success has increased quite dramatically. After deep and considered investment of time, effort, and money in the quest for better customer experience (CX), the new frontier is employee experience (EX).…
