Toronto Pearson – Canada’s largest and North America’s second largest international airport now enjoys the lowest Mean Time to Repair.
Hexaware Technologies ropes in Symphony SummitAI to get an edge in customer satisfaction and to significantly automate IT operations.
United Breweries, a leading brewing company, shares how Symphony Summit’s IT Operation Management solutions gave them a new reason to rejoice.
SummitAI Service Management is an ITIL verified solution that leverages the latest advancement in AI, machine reasoning, analytics and automation to help CIOs and service providers improve productivity of IT service operations and reduce cost and complexity of operations.
Optimize asset utilization, save costs and enforce compliance with AI-driven Asset Management.
Designed to proactively collect and monitor availability and performance data across the enterprise using agent-based or agent less technology.
Re-imagine IT Management with SummitAI, an AI-driven IT Management suite. Unleash enterprise productivity by effortlessly bringing Service, Asset and Operations Management together to work in concert. SummitAI substantially reduces demand on operators, enhances user experience of services, and optimizes IT Management. SummitAI is a modular, cloud-based suite, that offers a wide range of capabilities. From natural language conversations for end users with digital agent CINDE leading to automated resolution, to real-time dashboards that feature key business metrics, to gamification, SummitAI shifts the paradigm in IT Management.
Propelled by big data and analytics as ‘must-have’ capabilities, the pace of technology change and innovation has assumed stunning proportions. There is also a powerful need for social technologies to integrate employees, customers and suppliers. With such powerful forces of technology in motion, the question arises – what are the key imperatives for IT-enabled productivity?…
To understand the depth of productivity-led transformation let us start at the basics of what it means. In a nutshell, it is all about doing better tomorrow than what we are doing today. For an enterprise, this translates into using today’s data to derive insights that design better products, services and processes for the future.…
A culture of winning enterprise performance requires that they have a high ability for change management. This is easier said than done, and in many organizations employees and managers find it hard to embrace change. Constant changes in the workforce, technologies, business strategies and processes, however necessary, give rise to significant challenges. It requires a…
In the IT world, service automation is one the most important requirements today. Yet it cannot merely be taken to translate into fewer analysts to perform more tasks with improved speed and efficiency. Automation also needs to address the balance between performing routine tasks and enhancing the productivity of key knowledge workers. Even the smallest…
Today, expectations of IT service skills and capabilities have undergone a huge transformation. Even at the levels of support executives, service skills go far beyond efficiently manning helpdesks, proactively executing maintenance and support tasks. They are no longer the invisible back-end support. They have a prime role in improving customer relations, upping the ante in…
As much as it sounds like a buzzword, self-service is not all that alien. Take for example the ubiquitous visit to the ATM. Or the numerous times we walk through automatic doors. Or when we fill gas in our vehicles in a self-serve mode. These are everyday instances of engaging with self-service. When applied to…
