SummitAI, System of Intelligence for IT management

  • Designed to give your business the unprecedented benefits of intelligent automation and unleash enterprise productivity.
  • Helps knowledge workers answer questions, predict future events, provide recommendations, and act proactively to resolve issues.
  • Auto-resolve issues by predicting future events and providing recommendations.
  • The self-manage system makes intelligent decisions and executes them in real time.
Intelligent IT Operations Management Platform

CINDE [Conversational Insights and Decision Engine]

  • Business users can converse with CINDE using natural language via chat or voice interfaces and receive intelligent personalized responses.
  • CINDE uses sophisticated natural language processing technologies to understand the intent of an issue which can correspond to an incident, service request or a query.
  • Understands the context in which the intent was expressed and uses machine reasoning techniques to determine next best course of action.
  • Intelligently resolves the majority of incoming issues automatically, eliminates downtime, and unleashes enterprise productivity by freeing up knowledge workers to focus on high impact work.


SUMMIT’s Unique approach of Real-Time Operational Intelligence

Turbocharged Productivity

It contains an extensive set of capabilities based on leading-edge AI research, Machine Learning, Deep Learning, Natural Language Processing and Speech Recognition that dramatically eliminate complexity and increase the productivity of the enterprise.

Symphony SUMMIT Client Speak: Hexaware Technologies turbocharged productivity
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Increased Speed of Execution

AI-powered automation works much more quickly than people and produces output 24x7 without the need for breaks and planned or unplanned absences

IT Asset Utilization with Asset Management
IT Gamification Solutions

Reduce IT Operations Cost

AI-powered automation leads to costs savings by reducing the workloads that need to be addressed by human agents. In a world where IT is constantly asked to do more with less, the augmentation of human labor with AI-powered automation promises to deliver the optimal balance between positive business outcomes and constrained budgets

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Improved Customer Experience

Deliver faster, better and personalized experiences to delight end-users and ensure that SLAs are consistently met

Enhance IT Operations with Service Automation

Awards & Recognitions

Symphony Summit has been recognized by some eminent institutions in the ITSM Industry.

Awards and Recognition
Awards and Recognition
Awards and Recognition
Awads and Recognition
Awards and Recognition
Awards and Recognition