Toronto Pearson – Canada’s largest and North America’s second largest international airport now enjoys the lowest Mean Time to Repair.
Hexaware Technologies ropes in Symphony SummitAI to get an edge in customer satisfaction and to significantly automate IT operations.
United Breweries, a leading brewing company, shares how Symphony Summit’s IT Operations Management solutions gave them a new reason to rejoice.
SummitAI Service Management is an ITIL verified solution that leverages latest advances in AI, machine reasoning, analytics and automation. SummitAI helps CIOs and IT leaders of Enterprises and service providers unleash productivity of IT service operations at up to 45% lower Total Cost of Ownership (TCO).
Optimize asset utilization, save costs and enforce compliance with AI-driven Asset Management.
SummitAI Operations Management is an ITIL certified solution that is designed to proactively collect and monitor availability and performance data across the enterprise using agent-based or agent less technology.
Re-imagine IT Management with SummitAI, an AI-driven IT Management suite. Unleash enterprise productivity by effortlessly bringing Service, Asset and Operations Management together to work in concert. SummitAI using machine reasoning and codeless workflow based automation, delivers up to 20% annual savings in IT Help Desk Operations, and up to 45% better Total Cost of Ownership.
SummitAI substantially reduces demand on operators, enhances user experience of services, and optimizes IT Management. SummitAI is a modular, cloud-based suite, that offers a wide range of capabilities. From natural language conversations for end users with digital agent CINDE leading to automated resolution, to real-time dashboards that feature key business metrics, to gamification, SummitAI shifts the paradigm in IT Management.
What Does It Take to Achieve AI Success? Artificial intelligence (AI) holds massive potential to transform business. Organizations recognize this reality and are seizing the opportunity. Yet, as with the early phase of many innovations, there is a lack of clarity about how AI will support business goals. That’s why Gartner predicted earlier this year…
The new ITIL best practice guidance – ITIL 4 – contains 34 “management practices” for IT service management (ITSM). But how do these ITIL 4 management practices apply to the cloud delivery model? This capacity and performance management blog is part of a series that considers a number of the ITIL 4 management practices in…
Using AI in Your Organization: Proceed with Caution There’s an old argument between parents and children that goes something like this: the child wants to do some new activity or buy a new item, and the parent says, “No.” Child: “But everybody’s doing it!” Parent: “If all your friends jumped off a bridge, would you…
The new ITIL 4 best practice guidance has 34 management practices for IT service management (ITSM) and wider service management application. But how do these management practices apply to the emerging dominant business delivery method of today – i.e. how does ITIL 4 work with cloud? This availability management blog is part of a series…
By Dr. Akhil Sahai, chief product officer, Symphony SummitAI Research shows that up to a staggering 80% of IT assets are underused, placing a massive strain on budget and productivity. In addition, increasing regulation and heightened concerns about information security are forcing many organizations to re-evaluate their IT asset management system. In an environment of ever-increasing…
ITSM is about more than managing IT services; it’s also about managing IT “as a service.” It means delivering and managing end-to-end IT services, not just delivering network, compute, storage and third-party services separately. ITSM is also not just the commonly adopted ITIL processes like incident, problem and change management. We’ve created an informative page…
Summit Software Inc.
4 Main St, Suite 100
Los Altos, CA – 94022, USA
Phone: +1(866) 209-2066
Summit Summit IT Solutions Pvt Ltd
SJR I Park, Whitefield, KR Puram Hobli,
Bengaluru, Karnataka 560066
Phone: +91-9590786648 (SUMMIT)
Summit Software Inc.
4 Main St, Suite 100
Los Altos, CA – 94022, USA
Phone: +1(866) 209-2066
Summit Summit IT Solutions Pvt Ltd
SJR I Park, Whitefield, KR Puram Hobli,
Bengaluru, Karnataka 560066
Phone: +191-9590786648 (SUMMIT)
