Toronto Pearson – Canada’s largest and North America’s second largest international airport now enjoys the lowest Mean Time to Repair.
Hexaware Technologies ropes in Symphony SummitAI to get an edge in customer satisfaction and to significantly automate IT operations.
United Breweries, a leading brewing company, shares how Symphony Summit’s IT Operations Management solutions gave them a new reason to rejoice.
SummitAI Service Management is an ITIL verified solution that leverages latest advances in AI, machine reasoning, analytics and automation. SummitAI helps CIOs and IT leaders of Enterprises and service providers unleash productivity of IT service operations at up to 45% lower Total Cost of Ownership (TCO).
Optimize asset utilization, save costs and enforce compliance with AI-driven Asset Management.
SummitAI Operations Management is an ITIL certified solution that is designed to proactively collect and monitor availability and performance data across the enterprise using agent-based or agent less technology.
Re-imagine IT Management with SummitAI, an AI-driven IT Management suite. Unleash enterprise productivity by effortlessly bringing Service, Asset and Operations Management together to work in concert. SummitAI using machine reasoning and codeless workflow based automation, delivers up to 20% annual savings in IT Help Desk Operations, and up to 45% better Total Cost of Ownership.
SummitAI substantially reduces demand on operators, enhances user experience of services, and optimizes IT Management. SummitAI is a modular, cloud-based suite, that offers a wide range of capabilities. From natural language conversations for end users with digital agent CINDE leading to automated resolution, to real-time dashboards that feature key business metrics, to gamification, SummitAI shifts the paradigm in IT Management.
Artificial intelligence (AI), automation and analytics are redefining ITSM’s role in business innovation, services, and organizational reinvention. Though these advances are potentially game-changing, they are not without their challenges. From functional understanding to technological complexity and from resource allocation to simple change aversion, many factors can interfere with adoption. EMA recently conducted research to investigate…
Today we are seeing a proliferation of chatbots. These chatbots run a whole gamut of applications, from answering website queries, mortgage related questions, choosing a pair of shoes, to queries related to IT issues. However, not all chatbots are created equal. Some use AI, and some are touted as being AI-enabled but really are scripted.…
A new case study from Enterprise Management Associates demonstrates Symphony SummitAI’s ability to deliver AI-powered IT service management for its customers. The case study chronicles the journey of a multi-billion-dollar global manufacturer to a single, unified set of global IT processes that save an estimated $1.5 million annually. A leading manufacturer of consumer lifestyle innovations…
Many organizations are now exploring how AI could benefit their businesses. Gartner Research reports that AI adoption tripled in the last year. However, not all AI implementations or proofs-of-concept will be successful. Sometimes, the project was not well conceived, or the budget was not sufficient to see it through, or the data was not sufficient.…
By Satyen Vyas Any service company knows that it lives or dies on the satisfaction of its customers. Here at Symphony SummitAI, we always strive to surpass customer expectations and make their lives as easy as possible. It’s gratifying when they express their appreciation to us. It’s even more gratifying when they express it to…
In a recent artificial intelligence (AI)-related HDI webinar, Roy Atkinson of HDI, Stephen Mann of ITSM.tools, and I fielded questions related to what service and support managers need to know about AI. There were some pre-planned questions plus those offered by the audience. This blog shares some of the key AI-adoption points raised and the…
