ITIL 4 Points to the Need for More AI and Automation in ITSM
It can’t have escaped your attention that an updated version of ITIL – ITIL 4 – is coming. Well, to be more precise – it’s already here, with the first publication “ITIL Foundation, ITIL 4 edition” released on the 18th February ahead of the formal ITIL 4 launch on the 28th February 2019. People will,…