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Daily Archives: May 3, 2019

Chatbots vs. Digital Agents

Symphony SummitAI in the News: Chatbots vs. Digital Agents

Artificial IntelligenceBy Dr. Akhil SahaiMay 3, 2019Leave a comment

Today we are seeing a proliferation of chatbots. These chatbots run a whole gamut of applications, from answering website queries, mortgage related questions, choosing a pair of shoes, to queries related to IT issues. However, not all chatbots are created equal. Some use AI, and some are touted as being AI-enabled but really are scripted.…

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