team looking at laptops discussing artificial intelligence in ITSM

AI is not just another ‘IT Project’

As with any other (potentially) major initiative, the introduction of AI in service management requires the involvement of a lot of teams. AI is not just an ‘IT project’, and presents both opportunities and challenges across a wide range of teams and the capabilities they need to be successful. Even when it feels very clear where AI can quickly bring tangible benefits (especially in IT), these need…