The future of enterprise service management begins with AI

Effortlessly bring enterprise service and asset management together under one platform with AI-driven intelligence.

IT service management

SymphonyAI Summit is an ITIL-compliant service management solution that leverages the latest advances in AI-powered digital agents and service automation. As a true multi-tenant solution, SymphonyAI Summit is deployable both in the public cloud and on-premise. Our ITSM solution can help you automate repetitive and manual tasks – freeing up your team to focus on high-impact projects.

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IT asset management

SymphonyAI Summit’s IT asset management solution helps you manage the IT asset lifecycle from procurement to disposal, control spending with software license governance and compliance, and eliminate overbuying by right-sizing future hardware and software assets purchases. Our discovery options allow you to automatically update your inventory and continuously monitor your network.

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CINDE: AI-powered digital agent

CINDE, an AI-powered digital agent, helps you save time and money by turning every service conversation into a personalized experience. Transform your customer’s experience by resolving most incoming issues automatically. CINDE responds to incoming tickets with intelligent, personalized messages, giving your agents more time to focus on high-impact work.

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What’s new

How cleaning services for commercial real estate ended up using AI coming out of the pandemic

Around a year before the pandemic started, Diversey, a multinational cleaning products company, was at a crossroads in its facilities and commercial real estate business.

SymphonyAI Summit acknowledged as an Honorable Mention in the 2022 Gartner® Magic Quadrant™ for IT Service Management Tools

This recognition closes out a momentous year for SymphonyAI Summit who as also was named a Customers’ Choice in the March 2022 Gartner Peer Insights™ Voice of the Customer: IT Service Management Tools for the fourth consecutive time.

SymphonyAI Summit Achieves Triple G2 Leader Quadrant Status for Winter 2022

As the holiday season arrives and 2022 comes to an end, SymphonyAI Summit is honored to close out a strong 2022 with the winter reports, grid placements, and badge awardings by G2.

SymphonyAI Summit ends 2022 with Significant Growth in the U.S. Across Multiple Industry Verticals

Market momentum follows as SymphonyAI Summit was named as an Honorable Mention in the 2022 Gartner® Magic Quadrant™ for IT Service Management Tools and rebranding from Symphony SummitAI […]

Navis sets sail with SymphonyAI Summit — how a software company in the global cargo handling industry replaced ServiceNow

Big changes for Navis For over 30 years, Navis has been in the business of optimizing and connecting the world’s cargo supply chain. Navis serves marine terminal operators, ocean carriers, and intermodal rail operators through its premier software system and applications. 2021 ushered in big changes for Navis – and not just the same big […]

SymphonyAI Summit achieves G2 leader quadrant status for fall 2022

SymphonyAI Summit was named a leader in three categories and received numerous badges for its ITSM solutions. SymphonyAI Summit, a leading provider of enterprise class IT service (ITSM) and asset (ITAM) management tools, announced today that it has achieved Leader Quadrant positions in the Enterprise IT Management Software, IT […]

Don’t let your ESM partner blame inflation for their rising costs

AI-driven enterprise service management can expand flexible and efficient ITSM, ITAM, and other digital solutions across company departments in a way that should resist inflation — and can even reduce costs.

The best enterprise service management solution for supply chains meets employees where they are

Information technology service and asset management for supply chains have graduated to a new level with enterprise service management — an organization-wide business solution. Bill Gates once said that the most successful technologies become part of everyday life. The same logic applies to business technologies for supply chain. They need to fit into our everyday […]

IT’s critical role in the hybrid employee work experience

In 2022, the pandemic-dictated home-working arrangements morphed into hybrid-working scenarios – where employees can work in the office, at home, and in other locations. The new working arrangements mean that IT organizations need to continue supporting remote working.

Why IT leaders are betting big on AI And automation for their service desk processes

Watch this webinar to learn: How to transform your customer experiences by responding to most incoming service requests automatically with intelligence. How to free up your agents to focus on high-impact work by auto-resolving up to 30% of service requests. How combining CINDE, SymphonyAI Summit’s AI-powered virtual agent, and service automation can drastically […]

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SymphonyAI Summit is recognized by customers and leading industry awards