ITAM: To build or not to build?

IT Asset Management (ITAM) is a critical component of managing an organization’s technology infrastructure. It involves the management of software and hardware assets, tracking their usage, lifecycle, and maintaining their inventory. Businesses can either purchase a ready-made ITAM solution from a vendor or build their own in-house.

The benefits of leveraging ITSM beyond IT and how to do it

Information Technology Service Management (ITSM) platforms have traditionally been used to manage and deliver IT services. However, as organizations become increasingly digitized, the scope of ITSM platforms is expanding beyond IT. In this whitepaper, we will explore the benefits of leveraging ITSM platforms beyond IT, and how organizations can achieve this

Five Best Practices To Move on From a Legacy ITSM System

SymphonyAI Summit Recognized As a Leader in ISG’s Provider Lens™ Enterprise Service Management – Software 2023

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