AI-Powered IT and Enterprise Workflows

Redefine Enterprise Service Management with AI

Roll out services faster and boost enterprise productivity with SymphonyAI Summit’s low-code/no-code platform

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Rapid application rollout

Low-code/no-code capabilities mean IT teams can efficiently launch and manage services at lightning speed.

Automate enterprise services

Eliminate manual processes and automate service needs all the way from IT to HR, facilities, finance, or even marketing.

Rapid, centralized service management

Bring all service needs under single portal to improve employee experiences and resolve requests faster.

Accelerate productivity

With AI-powered self-service and more than 50 modern controls, form designers, and form builders, you can bring enterprise productivity ideas to reality faster.

Scalable flexibility

Scale as your needs evolve through a wide range of use cases built for small teams and large enterprises alike, providing flexibility to adapt and expand applications as needed, and reducing the need for frequent redevelopment, saving costs and valuable time.

Products

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Design Studio

The central console for IT service management and asset management. The Design Studio designers bring a whole new world of no-code/ low-code customization to SymphonyAI Summit applications. Robust yet easy to use designer tools for forms, notifications, workflows, business rules, and SLAs make automating tasks and workflow a snap.

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IT Service Management

Deliver exceptional service with enterprise grade ITSM application. A no-code/ low-code approach coupled with scalable architecture ensures robust performance and allows advanced customization as self-service.

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IT Asset Management

Optimize asset utilization by better visibility and management and save costs. Streamline the entire procurement process by automating workflows, plus comprehensive reporting and analytics capabilities help track the performance of assets and make data-driven decisions.

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AI-powered Digital Agent

Round the clock availability, conversational AI to understand the context of customer issues, multi-channel support, Workbench as a single portal to manage the digital agent, automating tasks and handling customer queries using service desk intelligence.

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Service Automation

Automate service requests, incident remediation and resource provisioning. Eliminate repetitive tasks and bring efficiencies and save costs. Optimize business operations with rich out-of-the box integration capabilities. Agentless architecture ensures lightening performance.

“If Pearson has a problem, the rest of the country fears it because all the airports work with Pearson. We want to make sure the world-class airport works the way it should be. I’m very happy I got to influence the selection of SymphonyAI Summit.”

John Thompson, Associate Director, Information Services Delivery at Greater Toronto Airports Authority

“It really piqued my interest because of its interface and its intuitiveness… what really sold it to my colleagues was the AI piece.”

Janie Montgomery, Business solutions manager, Navis

“SymphonyAI Summit is now a core pillar of Infogain’s digital transformation initiatives, helping them meet their need for human-centric digital transformation, especially the provision of self-service and automation.”

Manish Anand, VP & CIO, Infogain

“Companies seeking rapid business value through digital transformation initiatives should consider investing in an IT/enterprise service management platform that harnesses the power of AI and automation. SymphonyAI Summit’s new tech platform revolutionizes employee and customer experiences, providing a wide array of robust features including low code no code, app studio, multitenancy, digital workflow designer, form, and business rule designers, and more. TCS leverages Summit’s platform to assist our customers in navigating their business growth journey effectively. We are excited to deepen our partnership with SymphonyAI Summit”  

Nitin Kumar Sing, Global Head – IA Enterprise System Management, Cognitive Business Operations | Tata Consultancy Services

“Digital transformation is upending traditional ITSM Practices. Organizations are aggressively pursuing digital transformation powered by AI and automation to advance their business practices and deliver more value,” according to Gartner®. “By 2025, 70% of organizations will implement structured infrastructure automation to deliver flexibility and efficiency , which is a significant increase from 20% in 2021. By 2025, IT leaders who align digital workplace investments with current and desired levels of maturity and overall digital ambitions will reduce the waste associated with untimely and unsuitable activities by 50%.”¹ IT operations must find ways to scale support and reduce the amount of time it takes to restore services leveraging AI and automation to meet the needs of digital businesses.

Gartner