Automation and artificial intelligence are significantly transforming the way we work across industries. And IT Service Management is no different.
Automation and Artificial Intelligence can be used to help IT service teams who are under continuous pressure to do more with less, while also delivering superior customer service and reduced downtime. IT teams can complete tasks faster and more cheaply without having to sacrifice quality.
In a recent article published with Enterprise CIO, Symphony Summit’s Chief Product Officer, Dr. Akhil Sahai, examines some of the specific ways that Automation and Artificial Intelligence are changing ITSM as we know it.
How has AI-enabled IT Service Management helped you? Share your experiences in the comments.