Thanks to the vital role they and technology played in ensuring business continuity during the global pandemic. Gartner Research’s “The 2021 CIO Agenda: Seize This Opportunity for Digital Business Acceleration” report states that: “The CIO’s relationship with the business is stronger than ever. The following were the result of the COVID-19 pandemic: – 66% increased strength…
Symphony SummitAI, an enterprise-class, AI-driven IT service management solution, was named in multiple categories of the G2.com, Inc. Summer 2021 reports this week. This is the first time SummitAI has ranked on G2 in these categories and we are thrilled to see and share the experience our enterprise customers have been having with our IT…
How do you get to your office? How do you change the lightbulb that just burnt out? Sure, you might type in the address into Google maps, or search YouTube for a quick video tutorial, but more often than not with these day-to-day tasks you just know. And, that knowledge is a resource that lives inside you. You might troubleshoot things,…
Service desk software houses tons of data about the health cycles of a company’s technology, but we often lose the ability to mine that data during the standard daily grind. Artificial intelligence (AI) implemented with service desk software can reduce some of the repetitive manual tasks that burden service desk operators and increase process efficiency…
The adoption of AI to drive greater automation provides impactful and measurable results, but that doesn’t mean it comes without challenges. More often than not, your systems may be dated and not quite compatible with the visions of artificial intelligence dancing in your head. There is also the ongoing concerns that bringing AI and related technologies into businesses, people will be out of work. So, to ensure…