New SummitAI Enhancements Optimize Your HW and SW IT Asset Management

By Dr. Akhil Sahai, chief product officer, Symphony SummitAI Research shows that up to a staggering 80% of IT assets are underused, placing a massive strain on budget and productivity. In addition, increasing regulation and heightened concerns about information security are forcing many organizations to re-evaluate their IT asset management system. In an environment of ever-increasing…

What is ITSM and what is ITIL Compliance for ITSM?

ITSM is about more than managing IT services; it’s also about managing IT “as a service.” It means delivering and managing end-to-end IT services, not just delivering network, compute, storage and third-party services separately. ITSM is also not just the commonly adopted ITIL processes like incident, problem and change management. We’ve created an informative page…

Reinventing ITSM with AI, Automation and Analytics

Artificial intelligence (AI), automation and analytics are redefining ITSM’s role in business innovation, services, and organizational reinvention. Though these advances are potentially game-changing, they are not without their challenges. From functional understanding to technological complexity and from resource allocation to simple change aversion, many factors can interfere with adoption. EMA recently conducted research to investigate…

New Case Study from Enterprise Management Associates Reveals How Symphony SummitAI Revolutionizes AI-Powered ITSM

A new case study from Enterprise Management Associates demonstrates Symphony SummitAI’s ability to deliver AI-powered IT service management for its customers. The case study chronicles the journey of a multi-billion-dollar global manufacturer to a single, unified set of global IT processes that save an estimated $1.5 million annually. A leading manufacturer of consumer lifestyle innovations…

With Symphony SummitAI, the Toronto – Pearson Airport Dramatically Improves Customer Experience

Many organizations are now exploring how AI could benefit their businesses. Gartner Research reports that AI adoption tripled in the last year. However, not all AI implementations or proofs-of-concept will be successful. Sometimes, the project was not well conceived, or the budget was not sufficient to see it through, or the data was not sufficient.…

Symphony SummitAI Releases Next-Generation AI-Enabled Suite with Digital Agent to Transform IT Service Management

LOS ALTOS, Calif. – Feb. 19, 2019 – Symphony SummitAI (formerly known as Symphony Summit) today announced the latest version of its flagship product suite, SummitAI Alps. This release includes enhanced AI capabilities and other new innovative features to deliver intelligent, round-the-clock service desk functionality while reducing cost and complexity. Visit https://www.symphonysummit.com/ for more information.…