In today’s 24/7, Always On world, more than 2.5 quintillion bytes of data are created every single day. We are generating data on a scale unprecedented in human history. For organizations seeking to use all that data to advance their goals, though, having more data does not guarantee the ability to extract value from it.…
The new year is always a time to reflect on what has passed and look forward to what lies ahead. In reviewing growth for 2019, we found that we have reached significant milestones in customer adoption, with a 40% increase over 2018. We also received significant industry and customer recognition for our groundbreaking product offerings.…
Organizations like to feel that they’re participating in the larger technology conversation. They want to be in the know and on-trend. Such is the case with AI, machine learning and automation. These powerful technologies have already been used to great effect across industries, and organizations are keen to leverage them to achieve business goals. Chatbots…
The Symphony SummitAI team is excited to announce that we have been recognized as a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains…
In our non-stop quest to transform how organizations deliver IT and Enterprise Service Management, we are happy to introduce the latest version of our flagship AI-enabled service management suite, Sierra. We’ve added important new functionality to offer customers AI-based, round-the-clock service desk functionality that reduces cost and complexity. Sierra builds upon the capabilities within the…
Enterprises don’t usually discuss IT service management (ITSM) and DevOps in the same breath. They believe that ITSM is all about procedures and DevOps is about deconstructing procedures, so the two are mutually exclusive. But that’s not really the case anymore. In fact, combining the two methodologies offers new ways to scale the enterprise and…
ITAM: A Must for Business Success When assets aren’t being used to their full potential, the whole business suffers. Organizations don’t get the optimal value from the information, systems and hardware they own, which reduces overall productivity and employee satisfaction in addition to wasting finances. It’s become something of an epidemic: research finds that 80%…
Symphony SummitAI in the News: Helping MSPs Add Value with AI Technology shifts have made it easier for organizations to manage their own IT in-house. At the same time, more vendors are entering the managed services market. And the business model between Managed Service Providers (MSPs) and customers is changing. What’s an MSP to do?…
What Does It Take to Achieve AI Success? Artificial intelligence (AI) holds massive potential to transform business. Organizations recognize this reality and are seizing the opportunity. Yet, as with the early phase of many innovations, there is a lack of clarity about how AI will support business goals. That’s why Gartner predicted earlier this year…
By Dr. Akhil Sahai, chief product officer, Symphony SummitAI Research shows that up to a staggering 80% of IT assets are underused, placing a massive strain on budget and productivity. In addition, increasing regulation and heightened concerns about information security are forcing many organizations to re-evaluate their IT asset management system. In an environment of ever-increasing…