Symphony SummitAI Named a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools

The Symphony SummitAI team is excited to announce that we have been recognized as a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools.   According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains…

Sierra Release consolidates leadership in AI-driven IT and Enterprise Management

In our non-stop quest to transform how organizations deliver IT and Enterprise Service Management, we are happy to introduce the latest version of our flagship AI-enabled service management suite, Sierra. We’ve added important new functionality to offer customers AI-based, round-the-clock service desk functionality that reduces cost and complexity. Sierra builds upon the capabilities within the…

How AI Unites ITSM and DevOps

Enterprises don’t usually discuss IT service management (ITSM) and DevOps in the same breath. They believe that ITSM is all about procedures and DevOps is about deconstructing procedures, so the two are mutually exclusive. But that’s not really the case anymore. In fact, combining the two methodologies offers new ways to scale the enterprise and…

Symphony SummitAI Channel Strategy

Symphony SummitAI in the News: Helping MSPs Add Value with AI Technology shifts have made it easier for organizations to manage their own IT in-house. At the same time, more vendors are entering the managed services market. And the business model between Managed Service Providers (MSPs) and customers is changing. What’s an MSP to do?…