Getting Started with Enterprise Service Management

The technology used within your enterprise is changing and evolving. Period. And, if you’re in IT, it can feel like the decisions regarding the procurement and adoption of said technology is going in a thousand different directions. Developing an enterprise service management plan is critical to not only the success of the service and support team, but the departments and teams that will be using the technology. It’s…

team looking at laptops discussing artificial intelligence in ITSM

AI is not just another ‘IT Project’

As with any other (potentially) major initiative, the introduction of AI in service management requires the involvement of a lot of teams. AI is not just an ‘IT project’, and presents both opportunities and challenges across a wide range of teams and the capabilities they need to be successful. Even when it feels very clear where AI can quickly bring tangible benefits (especially in IT), these need…

mobile phone shows a part of a QR code in asset management

4 Use Cases for QR Codes in Your ITSM Strategy

Asset management. It’s a monumental task for any business, in any industry. Tracking hundreds, possibly thousands, of technology assets around the office or job site can seem chaotic even on the best day. This is why for many businesses QR code scanning plays a necessary role.  You might be asking yourself, why not barcodes? It’s important to differentiate them simply because QR codes are…