Organizations are facing multiple challenges regarding IT operations – and for multiple reasons. Traditional IT management solutions are no longer able to keep up with the demands of digital transformation. Productivity is down, and skilled talent is hard to find. It’s tempting to hang on to legacy infrastructure for as long as possible, but that…
Watch a webinar hosted by industry authority Kaimar Karu. Together, we’ll focus on some of the key benefits IT leaders can leverage from the latest developments in Artificial Intelligence (AI) – process automation, improved IT security, and increased business value from technology. We’ll also be exploring the potential improvements in the relationships between IT and…
The most recent ITIL best practice guidance – ITIL 4 – contains 34 “management practices” for IT service management (ITSM). But how do these ITIL 4 management practices apply to the cloud delivery model? This monitoring and event management blog is part of a series that looks at a range of the ITIL 4 management…
Even though we pay close attention to the needs of our customers and prospects as we develop solutions to their business challenges, it’s nice to get third-party validation now and again that we’re on the right track. So, we’re happy to share the news that Symphony SummitAI has been selected as a winner in…
Using AI in Your Organization: Proceed with Caution There’s an old argument between parents and children that goes something like this: the child wants to do some new activity or buy a new item, and the parent says, “No.” Child: “But everybody’s doing it!” Parent: “If all your friends jumped off a bridge, would you…