The most recent ITIL best practice guidance – ITIL 4 – contains 34 “management practices” for IT service management (ITSM). But how do these ITIL 4 management practices apply to the cloud delivery model? This monitoring and event management blog is part of a series that looks at a range of the ITIL 4 management…
Even though we pay close attention to the needs of our customers and prospects as we develop solutions to their business challenges, it’s nice to get third-party validation now and again that we’re on the right track. So, we’re happy to share the news that Symphony SummitAI has been selected as a winner in…
Using AI in Your Organization: Proceed with Caution There’s an old argument between parents and children that goes something like this: the child wants to do some new activity or buy a new item, and the parent says, “No.” Child: “But everybody’s doing it!” Parent: “If all your friends jumped off a bridge, would you…