Here’s how SUMMITAI helps increase productivity by enhancing employee experience – A success story

Did you know improvement in employee experience could lead to increased productivity? It’s true. Recently, a leading automobile manufacturer experienced an increase in productivity by up to 50% and 85% improvement in their CSAT scores. Organizations across industries and geographies have realized that improving employee experience is leading to better business outcomes. Companies with high…

Here’s How SummitAI Helped a Global Leader in Business Process Management in their Transformation Journey

Enterprises across the globe are going through a transformation of sorts. They are leveraging new emerging technologies such as automation and AI to accelerate their transformation journey. As per Gartner’s 2020 CIO Agenda survey, almost 40% of 1,070 CIOs claim to have leveraged technology for digital initiatives that drive business change. This is a huge 23% increase from 2018.

ITIL 4 and Cloud: The Change Control Practice

The new ITIL 4 service management best practice guidance contains 34 “management practices” for IT service management (ITSM). And while ITIL 4 now recognizes the need to manage IT services in a cloud delivery model context, how well does the Foundation content released to date support ITSM in a cloud environment? This change control (ITIL…