ITIL 4 and Cloud: The Change Control Practice

The new ITIL 4 service management best practice guidance contains 34 “management practices” for IT service management (ITSM). And while ITIL 4 now recognizes the need to manage IT services in a cloud delivery model context, how well does the Foundation content released to date support ITSM in a cloud environment? This change control (ITIL…

ITIL 4 and Cloud: The Availability Management Practice

The new ITIL 4 best practice guidance has 34 management practices for IT service management (ITSM) and wider service management application. But how do these management practices apply to the emerging dominant business delivery method of today – i.e. how does ITIL 4 work with cloud? This availability management blog is part of a series…