Key CIO Trends for 2021 – The 3Ts

Stephen Mann Principal Analyst & Content Director at ITSM.tools For many organizations, the CIO and IT department “stock” is likely the highest it has been in the 2000s. Thanks to the key role both they and technology played in ensuring business continuity during the global pandemic. 2021 is now the time to both leverage and…

ITIL 4 and Cloud: The Change Control Practice

The new ITIL 4 service management best practice guidance contains 34 “management practices” for IT service management (ITSM). And while ITIL 4 now recognizes the need to manage IT services in a cloud delivery model context, how well does the Foundation content released to date support ITSM in a cloud environment? This change control (ITIL…