The report also highlights key benefits of Symphony SUMMIT:
- SUMMIT is an enterprise class, cloud-based operations and enterprise service management suite which ensures higher service availability, customer satisfaction and lower TCO
- Key differentiating features like operational intelligence, Orchestration, gamification, service assist, checklists, skill pack, service catalogs and SLA management
- SUMMIT’s asset management provides asset lifecycle management for both IT and non-IT assets from procurement to disposal and also provides application control solutions. This drives higher asset compliance and asset control
- SUMMIT’s IT Operations Managementsmodule monitors servers, networks and applications and enables the delivery of a high availability of IT infrastructure
- SUMMIT’s project management module empowers organizations to manage projects, resources and costs effectively with features such as effort estimation, skill management, time tracking, project billing and intelligent dashboards
- Manage the data center and access dashboards, alerts and approvals from anywhere through mobile devices