LOS ALTOS, Calif. – Nov. 20, 2018 – SymphonyAI Summit, a leading provider of AI-powered ITSM solutions, is excited to share that they were named a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management. Gartnerdefines ITSM as a tool that enables IT operations organizations, specifically IT Service Desk, and Infrastructure and Operations (I&O) managers, to better support the production environment.