5 Key Considerations Before You Begin with AI

The adoption of AI to drive greater automation provides impactful and measurable results, but that doesn’t mean it comes without challenges. More often than not, your systems may be dated and not quite compatible with the visions of artificial intelligence dancing in your head. There is also the ongoing concerns that bringing AI and related technologies into businesses, people will be out of work. So, to ensure…

How AI Unites ITSM and DevOps

Enterprises don’t usually discuss IT service management (ITSM) and DevOps in the same breath. They believe that ITSM is all about procedures and DevOps is about deconstructing procedures, so the two are mutually exclusive. But that’s not really the case anymore. In fact, combining the two methodologies offers new ways to scale the enterprise and…

Reinventing ITSM with AI, Automation and Analytics

Artificial intelligence (AI), automation and analytics are redefining ITSM’s role in business innovation, services, and organizational reinvention. Though these advances are potentially game-changing, they are not without their challenges. From functional understanding to technological complexity and from resource allocation to simple change aversion, many factors can interfere with adoption. EMA recently conducted research to investigate…