Here’s how SUMMITAI helps increase productivity by enhancing employee experience – A success story

Did you know improvement in employee experience could lead to increased productivity? It’s true. Recently, a leading automobile manufacturer experienced an increase in productivity by up to 50% and 85% improvement in their CSAT scores. Organizations across industries and geographies have realized that improving employee experience is leading to better business outcomes. Companies with high…

With Symphony SummitAI, the Toronto – Pearson Airport Dramatically Improves Customer Experience

Many organizations are now exploring how AI could benefit their businesses. Gartner Research reports that AI adoption tripled in the last year. However, not all AI implementations or proofs-of-concept will be successful. Sometimes, the project was not well conceived, or the budget was not sufficient to see it through, or the data was not sufficient.…

‘Whenever, Wherever’ Support for Great Customer Experience

Not only are today’s customers more mobile and information-enabled, they also have higher expectations. They demand services that are ‘always on’ and ‘always accessible’ from multiple touch points and channels. And through it all, customers expect their journey to be consistent, relevant, and personalized. First Call Resolution (FCR) – a Powerful Metric for Excellence From…

Engaging Employees Through Gamification

A culture of winning enterprise performance requires that they have a high ability for change management. This is easier said than done, and in many organizations employees and managers find it hard to embrace change. Constant changes in the workforce, technologies, business strategies and processes, however necessary, give rise to significant challenges. It requires a…