ITSM is about more than managing IT services; it’s also about managing IT “as a service.” It means delivering and managing end-to-end IT services, not just delivering network, compute, storage and third-party services separately. ITSM is also not just the commonly adopted ITIL processes like incident, problem and change management.
We’ve created an informative page that goes deeper into what ITSM is, including formal approaches and benefits and an explanation of key ITSM capabilities. You can access the page here: https://tinyurl.com/y29ywx7u.
ITSM is really about making your organization’s IT and business operations and outcomes better. In fact, the ITIL Foundation has recently refocused its definition of ITSM with an emphasis on the delivery of value to stakeholders and broadening the definition to Service Management. Read the details here: https://tinyurl.com/y2c9nunm.
SummitAI, our AI-driven IT Management suite has been verified by PinkVerify for ITIL compliance for ITSM. So we are not only ITIL-ready or ITIL-aligned as other vendors claim but we are ITIL compliant. We’re working hard to make sure you and your end-users get the best IT service management possible. That includes having all the information you need to make the best choice. Don’t hesitate to reach out to us with any questions. We are here for you!