The ITIL 4 service catalog management practice is perhaps the most cloud-compatible of all the ITIL management practices, and leading cloud service providers already have an ITIL 4 compatible solution ready to use! This “service catalog management in the cloud” blog is part of a series that looks at a number of the ITIL 4…
Service configuration management is one of the 34 ITIL 4 management practices that’s still considered difficult despite being around for decades. The cloud delivery model both helps and hinders this practice, depending on how good you are at the cloud. Leading cloud services providers actively build configuration management services to help make it easier for…
Enterprises across the globe are going through a transformation of sorts. They are leveraging new emerging technologies such as automation and AI to accelerate their transformation journey. As per Gartner’s 2020 CIO Agenda survey, almost 40% of 1,070 CIOs claim to have leveraged technology for digital initiatives that drive business change. This is a huge 23% increase from 2018.
The cloud promises to break the age-old IT service management (ITSM) rule of “speed, quality or cost (or fast, cheap, or good) – pick two” by making all three achievable. Of the three, speed is often cited as the most important to a business in a fast-moving, highly competitive market with low barriers to entry.…
Service continuity management is one of the 34 ITIL 4 management practices that was once out of reach for some enterprises due to the cost and complexity. However, the cloud has democratized access to service continuity management capabilities that were once only within reach for multi-million-dollar IT budgets. The inherent availability and durability of cloud…
In today’s 24/7, Always On world, more than 2.5 quintillion bytes of data are created every single day. We are generating data on a scale unprecedented in human history. For organizations seeking to use all that data to advance their goals, though, having more data does not guarantee the ability to extract value from it.…
The new year is always a time to reflect on what has passed and look forward to what lies ahead. In reviewing growth for 2019, we found that we have reached significant milestones in customer adoption, with a 40% increase over 2018. We also received significant industry and customer recognition for our groundbreaking product offerings.…
Organizations like to feel that they’re participating in the larger technology conversation. They want to be in the know and on-trend. Such is the case with AI, machine learning and automation. These powerful technologies have already been used to great effect across industries, and organizations are keen to leverage them to achieve business goals. Chatbots…
Of the 34 “management practices” for IT service management (ITSM) in the new ITIL 4 best practice guidance, the success of the release management practice is a key indicator of whether an organization is high performing or not. This blog, on the use of ITIL 4 release management for the cloud delivery model, is part…
The Symphony SummitAI team is excited to announce that we have been recognized as a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains…