ITILCelebrating-Momentum

The new year is always a time to reflect on what has passed and look forward to what lies ahead. In reviewing growth for 2019, we found that we have reached significant milestones in customer adoption, with a 40% increase over 2018. We also received significant industry and customer recognition for our groundbreaking product offerings.

We attribute significant drivers in customer adoption to our powerful, AI-driven IT management suite that automates IT and enterprise service, asset and operations management to increase productivity and enhance user experience.

Highlights of 2019 include:

  • We rebranded as Symphony SummitAI, to emphasize our significant investments and focus on using AI and machine learning to transform IT and enterprise service management.
  • We accelerated revenue growth by 40% over last year.
  • We were selected two years in a row as a Gartner Peer Insights Customers’ Choice for ITSM tools.
  • We received recognition three years in a row as a CIO Choice winner in the IT Operations Management Category (including CIO Choice 2020).
  • We launched two major releases to the company’s flagship AI-driven IT and Enterprise Service management suite: SummitAI Alps and SummitAI Sierra.
  • Golden Bridge named us a silver winner for IT innovation for the SummitAI Alps solution.
  • We continued global expansion with significant wins in Southeast Asia and the Middle East in addition to North America and India.

Enterprises are seeking next-generation solutions that cost-effectively optimize IT and enterprise services management. It’s been exciting to see the response from leading enterprises across many verticals as they deliver a better user experience while lowering the cost of IT management using Symphony SummitAI.

Last year’s significant growth positions us for a strong 2020. We look forward to continuing to serve and expand our customer base with ongoing innovation to dramatically reduce the cost and complexity of their IT management while improving efficiency, productivity, predictability and control.