The new ITIL 4 IT service management (ITSM) best practice framework has 34 management practices, but how do these practices apply to the emerging dominant business delivery method of today, i.e. how does ITIL 4 work with cloud? This blog is part of a series that considers a number of the ITIL 4 management practices in the context of the cloud delivery model (both service delivery and support). This blog on incident management and cloud:

  • Recaps on the ITIL 4 incident management practice
  • Explains how the ITIL 4 management practice applies to cloud
  • Recommends additional practices for IT service managers who work in organizations that use cloud.

After reading this blog, you will be able to better apply the ITIL 4 incident management practice in cloud environments and to improve on the associated business outcomes.

Click here to get more detailed information on how ITIL 4 and Cloud – The Incident Management Practice works.