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ITIL 4 and cloud – the incident management practice

ITIL
October 22, 2019

[vc_row][vc_column][vc_column_text]The new ITIL 4 IT service management (ITSM) best practice framework has 34 management practices, but how do these practices apply to the emerging dominant business delivery method of today, i.e. how does ITIL 4 work with cloud? This blog is part of a series that considers a number of the ITIL 4 management practices in the context of the cloud delivery model (both service delivery and support). This blog on incident management and cloud:

  • Recaps on the ITIL 4 incident management practice
  • Explains how the ITIL 4 management practice applies to cloud
  • Recommends additional practices for IT service managers who work in organizations that use cloud.

After reading this blog, you will be able to better apply the ITIL 4 incident management practice in cloud environments and to improve on the associated business outcomes.

Click here to get more detailed information on how ITIL 4 and Cloud – The Incident Management Practice works.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_raw_js]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[/vc_raw_js][/vc_column][/vc_row]