ITSM and ESM are ready for predictive analytics

In today’s 24/7, Always On world, more than 2.5 quintillion bytes of data are created every single day. We are generating data on a scale unprecedented in human history. For organizations seeking to use all that data to advance their goals, though, having more data does not guarantee the ability to extract value from it.

In fact, a recent report by Forrester states that 2020 will be a “wake-up year” for many organizations as they realize how much it costs when they get data wrong. When they get data wrong, they can’t take advantage of AI and machine learning. Digital transformation and competitive advantage stall.

To avoid this scenario, organizations are joining automation with their data analytics to create a predictive analytics framework to forecast future outcomes. ITSM and Enterprise Service Management will benefit from this trend immensely as well. This combination is rising significantly in popularity because it provides organizations with
both insight and action.

To learn more about how predictive analytics coupled with automation will play a key role in IT and Enterprise Service Management, read Chief Product Officer Dr. Akhil Sahai’s latest take in