Sierra release consolidates leadership in AI-driven IT and enterprise management

In our non-stop quest to transform how organizations deliver IT and Enterprise Service Management, we are happy to introduce the latest version of our flagship AI-enabled service management suite, Sierra. We’ve added important new functionality to offer customers AI-based, round-the-clock service desk functionality that reduces cost and complexity.

Sierra builds upon the capabilities within the suite with new enhancements and features. These include:

  • AI-driven Knowledge Intelligence: The new knowledge management module is focused on self-service, updated user experience, NLP-driven conversational search and enhanced UX/UI.
  • CINDE (Conversational Interface and Decisioning Engine) Boosters, SymphonyAI Summit’s digital agent now has Live agent transfer, self-service for end users through knowledge articles and enhanced spell checking capabilities for conversations.
  • New IT operations and Asset Management analytics dashboards
Sierra release solidifies SymphonyAI Summit’s leadership in AI-driven IT and Enterprise Service management. It is an AI-driven, robust, multi-tenant scalable product with ITIL certification for 12 processes. Not only does it improve ITSM, but it is also extensible to full ESM deployments. In addition, Sierra’s total cost of ownership is lower, sometimes by up to 50%.


We continue to innovate cost-effective IT management solutions that help customers improve employee experiences, increase productivity and accelerate new products and services. To learn more about the new features of SymphonyAI Summit Sierra, click here: