In our non-stop quest to transform how organizations deliver IT and Enterprise Service Management, we are happy to introduce the latest version of our flagship AI-enabled service management suite, Sierra. We’ve added important new functionality to offer customers AI-based, round-the-clock service desk functionality that reduces cost and complexity.
Sierra builds upon the capabilities within the suite with new enhancements and features. These include:
- AI-driven Knowledge Intelligence: The new knowledge management module is focused on self-service, updated user experience, NLP-driven conversational search and enhanced UX/UI.
- CINDE (Conversational Interface and Decisioning Engine) Boosters, Symphony SummitAI’s digital agent now has Live agent transfer, self-service for end users through knowledge articles and enhanced spell checking capabilities for conversations.
- New IT operations and Asset Management analytics dashboards