Symphony SummitAI is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions.
Symphony SummitAI’s flagship product, SummitAI, is an advanced, modular solution certified by ITIL and Pink Verify. SummitAI unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SummitAI to dramatically reduce cost and complexity of their IT management while improving efficiency, productivity, predictability, and control. Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation and education verticals are delivering better user experience while lowering the cost of managing their IT using Symphony Summit. Website: www.symphonysummit.com
Symphony SummitAI AI is seeking an experienced Support Engineer, who is expected to work with customers for solving their queries and addressing any issues that customers raise. The ideal candidate will be passionate about providing exceptional user experience by demonstrating complete ownership, drive to understand the issues and engaging with all the relevant stakeholders to address the customer issues in a timely manner. We are seeking an experienced professional to provide technical and functional expertise to our valued clients. They should possess strong technical knowledge, good communication, ITIL process knowledge and ITSM implementation skills
Why should you join us?
⦁ Be part of defining an industry (ITOM) with AI/ML and your own role
⦁ Lots of responsibility; work directly with founders and attain a great external exposure
⦁ Strong equity compensation
Job description
⦁ Experience in handling software product customers for Delighted Customer Support.
⦁ Ability to participate in team activities and be a customer advocate for the assigned list of customers. Willingness to carry out the various activities assigned to them and complete them to closure. Overall open mindedness to be able to take up any activity with a positive attitude and a willingness to learn new skills and technologies.
⦁ Handling customer attention, following up on customer issues and clarifications, carry out first line of troubleshooting steps, work with Development/Testing teams to get customer issues resolved
⦁ Open to 24/7 work timings
⦁ Web and Database Support – with a clear understanding of the basics of the application, technology and domain.
⦁ Considerable experience in dealing with a wide range of customers with high level support and understanding and excellent communication skills – both verbal and written
⦁ Considerable experience, including delivering support for web and database applications in a variety of professional environments.
⦁ Relevant technical experience to include Application support, database maintenance and migration activities, exposure SQL, IIS & Dot Net
⦁ Exposure and working knowledge of one or more ITSM tools in the capacity of an administrator
Experience:
⦁ Technical Degree with minimum of 2 to 5 years + ITIL certification is add on benefit