Solution Consultant – POC

Symphony SUMMIT AI (www.symphonysummit.com) is a leading provider of private and public cloud-based IT Operations Management Solution (ITOM) to enterprises and service providers, is building state-of-the-art AI-based solutions for ITOM, Symphony SUMMIT AI is one of the selected group of companies backed by Symphony AI, a leading AI/machine learning-focused private investment firm.

Symphony SUMMIT AI is seeking an experienced Presales Consultant -POC who is passionate and self-driven in configuring ITSM/ESM/ITOM/ITAM business solutions and shall work closely with sales, presales ,engineering and product teams to ensure proposed deals include technical solutions that address customer needs.
Pre-Sales POC consultant shall provide expert level technical solution during the presales process in support of the direct sales force and partners, principally through Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.
Candidate should possess excellent technical Skills and relationship-building skills to exceed the sales and customer expectations.

Why should you join us?

• Be part of defining an industry (ITOM) with AI/ML and your role
• Lots of responsibility; collaborate directly with founders and attain a great external exposure
• Strong equity compensation

Job description:

• Strong customer focus and ability to drive technical solutions quickly and effectively that meet customer requirements.
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s).
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Staying current on product developments/releases to a level required for demo and POC/POC
• Assist the sales personnel in the qualification of customer needs and performing pre-demo needs analysis
• Provide technical expertise and support, including configuring solutions for complex customer needs.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via webex.
• Working closely with Sales to ensure successful closure of the sales process
• Work closely with the Development and Implementation team to provide the right solution to the customer.
• Self-motivated who is excited about technology and willing to innovate

Qualifications:

• Min 3 + years of hands-on configuration/implementation/development experience in any ITSM/ITOM solutions like Service Now, BMC, HP, CA.
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology
• Technical understanding of Infra , network and DB concepts.
• Hands-on knowledge of scripting and application development technologies like Java, .Net , Java script etc.
• Should possess strong problem solving and prioritization skills
• Background in ITIL, Service Management, Asset Management, IT Management is preferable.