Role Description
- End to end training delivery from Training Need Analysis to customer delight
- Syncing with delivery and product team to understand the continual improvement of the product features and having the plan for self upgrade of product knowledge
- Provide training to audience including Customers, Partners & Employees
- Product/ Tool specific training on IT Service Management, Asset Management & Operations Management
- Backup for US trainings (that would include training in US time zones), only in case of unavailability of the primary trainer for that location
- Creating/ Helping the content development team to create training content (ppt) for the target audience
- Maintain Training Data & Relevant Reports in the Training Sharepoint Site & LMS
Experience
- Overall experience bracket preferred will be 6-8 years in technical training domain
Educational Qualification
- Any UG/ PG
Industry certifications
- ITIL Foundation, ESM/ ITSM tool administrator (preferred)
Skills Required
- Primary Skills (Mandatory)
- Excellent english communication (both verbal and written)
- Mandatory experience of training delivery in ESM/ ITSM domain
- The Trainer should be Well versed in handling Software Product demo / training.
- Well versed in programming Technologies like Angular JS, Javascripting, MS SQL, MongoDB, Rest API
- Full time industry experience required (not part time)
- Training content creation experience
- Proficiency with MS office suite (excel, ppt, word mandatory)
- Minimum ITIL Foundation certified
- Experience of hands-on training in ESM/ ITSM tools
- Basic knowledge of ITSM tools players & features
- Secondary Skills (Good-to-have)
- Prior experience in a product organization
- Any experience of training delivery for multiple geos (India, US etc) will be added advantage