Reinventing ITSM with AI, Automation and Analytics

Artificial intelligence (AI), automation and analytics are redefining ITSM’s role in business innovation, services, and organizational reinvention. Though these advances are potentially game-changing, they are not without their challenges. From functional understanding to technological complexity and from resource allocation to simple change aversion, many factors can interfere with adoption. EMA recently conducted research to investigate…

New Case Study from Enterprise Management Associates Reveals How Symphony SummitAI Revolutionizes AI-Powered ITSM

A new case study from Enterprise Management Associates demonstrates Symphony SummitAI’s ability to deliver AI-powered IT service management for its customers. The case study chronicles the journey of a multi-billion-dollar global manufacturer to a single, unified set of global IT processes that save an estimated $1.5 million annually. A leading manufacturer of consumer lifestyle innovations…

Symphony SummitAI Releases Next-Generation AI-Enabled Suite with Digital Agent to Transform IT Service Management

LOS ALTOS, Calif. – Feb. 19, 2019 – Symphony SummitAI (formerly known as Symphony Summit) today announced the latest version of its flagship product suite, SummitAI Alps. This release includes enhanced AI capabilities and other new innovative features to deliver intelligent, round-the-clock service desk functionality while reducing cost and complexity. Visit https://www.symphonysummit.com/ for more information.…

Symphony SummitAI in the news: AI-Enabled ITSM is a game-changer

Automation and artificial intelligence are significantly transforming the way we work across industries. And IT Service Management is no different. Automation and Artificial Intelligence can be used to help IT service teams who are under continuous pressure to do more with less, while also delivering superior customer service and reduced downtime. IT teams can complete…