Artificial Intelligence Archives - Page 2 of 2

Symphony SummitAI Releases Next-Generation AI-Enabled Suite with Digital Agent to Transform IT Service Management

Artificial Intelligence, ITILBy Dr. Akhil Sahai February 19, 2019

LOS ALTOS, Calif. – Feb. 19, 2019 – Symphony SummitAI (formerly known as Symphony Summit) today announced the latest version of its flagship product suite, SummitAI Alps. This release includes enhanced AI capabilities and other new innovative features to deliver intelligent, round-the-clock service desk functionality while reducing cost and complexity. Visit https://www.symphonysummit.com/ for more information.…

ITIL 4 Points to the Need for More AI and Automation in ITSM

Artificial Intelligence, AutomationBy Dr. Akhil Sahai February 18, 2019

It can’t have escaped your attention that an updated version of ITIL – ITIL 4 – is coming. Well, to be more precise – it’s already here, with the first publication “ITIL Foundation, ITIL 4 edition” released on the 18th February ahead of the formal ITIL 4 launch on the 28th February 2019. People will,…

What IT Service Desk Managers Need to Know About AI

Artificial Intelligence, AutomationBy Stephen Mann February 18, 2019

No matter where you looked, IT-media-wise, in 2018, there was probably some mention of artificial intelligence (AI). It might have been related to how AI is going to cure all of your IT service delivery and support ills. Or, nearly as likely, it shared a vision of AI taking jobs and leading us all toward…

Symphony SummitAI in the news: AI-Enabled ITSM is a game-changer

Artificial Intelligence, AutomationBy Dr. Akhil Sahai February 8, 2019

Automation and artificial intelligence are significantly transforming the way we work across industries. And IT Service Management is no different. Automation and Artificial Intelligence can be used to help IT service teams who are under continuous pressure to do more with less, while also delivering superior customer service and reduced downtime. IT teams can complete…

What does 2019 hold in store for service management?

Artificial Intelligence, Automation, CIO PrioritiesBy Dr. Akhil Sahai December 21, 2018

At Symphony Summit, we’ve seen a lot of change when it comes to IT management. New and emerging technologies are affecting the industry at break-neck speed. And yet, there are still a lot of areas in need of improvement. We hear from our customers all of the time about their struggles to do more with…

Category Archives: Artificial Intelligence

Symphony SummitAI Releases Next-Generation AI-Enabled Suite with Digital Agent to Transform IT Service Management

ITIL 4 Points to the Need for More AI and Automation in ITSM

What IT Service Desk Managers Need to Know About AI

Symphony SummitAI in the news: AI-Enabled ITSM is a game-changer

What does 2019 hold in store for service management?