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New Case Study from Enterprise Management Associates Reveals How Symphony SummitAI Revolutionizes AI-Powered ITSM

Artificial IntelligenceBy Dr. Akhil Sahai April 24, 2019

A new case study from Enterprise Management Associates demonstrates Symphony SummitAI’s ability to deliver AI-powered IT service management for its customers. The case study chronicles the journey of a multi-billion-dollar global manufacturer to a single, unified set of global IT processes that save an estimated $1.5 million annually. A leading manufacturer of consumer lifestyle innovations…

Symphony SummitAI Recognized by Customers on Gartner Peer Insights for ITSM

Artificial IntelligenceBy Satyen Vyas March 22, 2019

By Satyen Vyas Any service company knows that it lives or dies on the satisfaction of its customers. Here at Symphony SummitAI, we always strive to surpass customer expectations and make their lives as easy as possible. It’s gratifying when they express their appreciation to us. It’s even more gratifying when they express it to…

4 Things IT Service Desk Managers Need to Know About AI

Artificial IntelligenceBy Dr. Akhil Sahai March 2, 2019

In a recent artificial intelligence (AI)-related HDI webinar, Roy Atkinson of HDI, Stephen Mann of ITSM.tools, and I fielded questions related to what service and support managers need to know about AI. There were some pre-planned questions plus those offered by the audience. This blog shares some of the key AI-adoption points raised and the…

Symphony SummitAI Releases Next-Generation AI-Enabled Suite with Digital Agent to Transform IT Service Management

Artificial Intelligence, ITILBy Dr. Akhil Sahai February 19, 2019

LOS ALTOS, Calif. – Feb. 19, 2019 – Symphony SummitAI (formerly known as Symphony Summit) today announced the latest version of its flagship product suite, SummitAI Alps. This release includes enhanced AI capabilities and other new innovative features to deliver intelligent, round-the-clock service desk functionality while reducing cost and complexity. Visit https://www.symphonysummit.com/ for more information.…

ITIL 4 Points to the Need for More AI and Automation in ITSM

Artificial Intelligence, AutomationBy Dr. Akhil Sahai February 18, 2019

It can’t have escaped your attention that an updated version of ITIL – ITIL 4 – is coming. Well, to be more precise – it’s already here, with the first publication “ITIL Foundation, ITIL 4 edition” released on the 18th February ahead of the formal ITIL 4 launch on the 28th February 2019. People will,…

What IT Service Desk Managers Need to Know About AI

Artificial Intelligence, AutomationBy Stephen Mann February 18, 2019

No matter where you looked, IT-media-wise, in 2018, there was probably some mention of artificial intelligence (AI). It might have been related to how AI is going to cure all of your IT service delivery and support ills. Or, nearly as likely, it shared a vision of AI taking jobs and leading us all toward…

Symphony SummitAI in the news: AI-Enabled ITSM is a game-changer

Artificial Intelligence, AutomationBy Dr. Akhil Sahai February 8, 2019

Automation and artificial intelligence are significantly transforming the way we work across industries. And IT Service Management is no different. Automation and Artificial Intelligence can be used to help IT service teams who are under continuous pressure to do more with less, while also delivering superior customer service and reduced downtime. IT teams can complete…

What does 2019 hold in store for service management?

Artificial Intelligence, Automation, CIO PrioritiesBy Dr. Akhil Sahai December 21, 2018

At Symphony Summit, we’ve seen a lot of change when it comes to IT management. New and emerging technologies are affecting the industry at break-neck speed. And yet, there are still a lot of areas in need of improvement. We hear from our customers all of the time about their struggles to do more with…

Category: Artificial Intelligence