Reinventing ITSM with AI, Automation and Analytics

Artificial intelligence (AI), automation and analytics are redefining ITSM’s role in business innovation, services, and organizational reinvention. Though these advances are potentially game-changing, they are not without their challenges. From functional understanding to technological complexity and from resource allocation to simple change aversion, many factors can interfere with adoption. EMA recently conducted research to investigate…

Symphony SummitAI in the news: AI-Enabled ITSM is a game-changer

Automation and artificial intelligence are significantly transforming the way we work across industries. And IT Service Management is no different. Automation and Artificial Intelligence can be used to help IT service teams who are under continuous pressure to do more with less, while also delivering superior customer service and reduced downtime. IT teams can complete…