employee experience with ITSM

The Importance of the Digital Employee Experience

Much has been written on the need for digital transformation when it comes to employee experience over the last half-decade, with organizations needing to better exploit technology and data to create new products and services (and revenue streams), improve customer engagement mechanisms, and deliver better back-office operations and outcomes. Much of the early conversations were…

IT service management solution supporting employees during COVID

COVID Support for Employees using ITSM and ITAM Solutions During India’s Second Wave

Because of the new wave of COVID-19 cases exploding in India, a leading US-based enterprise AI operating company, with seven businesses and over 2,200 employees, found many of its India-based employees and their families badly impacted at the end of April 2021. SymphonyAI—like many companies with large India teams—stepped in to provide relief. As part…

Transform HRSM with AI: drive the change with SummitAI Denali

SummitAI Denali Delivers Market-Leading AI-Powered HRSM

Enterprises across the globe are going through a transformation of sorts. They are leveraging new emerging technologies such as automation and AI to accelerate their transformation journey. As per Gartner’s 2020 CIO Agenda survey, almost 40% of 1,070 CIOs claim to have leveraged technology for digital initiatives that drive business change. This is a huge 23% increase from 2018.