Much has been written on the need for digital transformation when it comes to employee experience over the last half-decade, with organizations needing to better exploit technology and data to create new products and services (and revenue streams), improve customer engagement mechanisms, and deliver better back-office operations and outcomes. Much of the early conversations were…
It’s stating the obvious, but the world changed in 2020 – both socially and in the workplace. Workplace changes have brought about the need for IT service management to evolve to better suit the needs of organizations and their employees. The terminology used to describe the new working environment is varied. For example, “post-pandemic,” “the…
Because of the new wave of COVID-19 cases exploding in India, a leading US-based enterprise AI operating company, with seven businesses and over 2,200 employees, found many of its India-based employees and their families badly impacted at the end of April 2021. SymphonyAI—like many companies with large India teams—stepped in to provide relief. As part…
Rae Ann Bruno Business Solutions Training (and Consulting) and ITIL Expert Although IT best practices have touted “deliver business value” for years, never has IT so visibly done so as it has during the COVID-19 pandemic. During a time of immense uncertainty, IT became a true business partner in every industry worldwide, virtually overnight. IT…
Roy Atkinson Writer | Industry Analyst | Speaker Over the past two years, the level of discussion of employee experience and its role in business success has increased quite dramatically. After deep and considered investment of time, effort, and money in the quest for better customer experience (CX), the new frontier is employee experience (EX).…
Never before has the scenario been more precarious than the current times. Navigating through the COVID-19 and its aftermath is a challenge in itself. The COVID-19 is a worldwide pandemic that has had a consequential effect on everyone, including the large organizations. The most significant concern of businesses today is to keep the operations running…
2020 has been a critical year. Especially for people in HR who have been at the forefront of the global pandemic from the beginning. While the first half was crucial to sustaining business operations, the second half seems more challenging as it is going to determine the future of the organization. As enterprises come to…
Enterprises across the globe are going through a transformation of sorts. They are leveraging new emerging technologies such as automation and AI to accelerate their transformation journey. As per Gartner’s 2020 CIO Agenda survey, almost 40% of 1,070 CIOs claim to have leveraged technology for digital initiatives that drive business change. This is a huge 23% increase from 2018.