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  • Products
    • SummitAI Service Management
    • SummitAI Asset Management
    • SummitAI Operations Management
    • SummitAI CINDE
    • SummitAI IT Management Suite
    • Plugins
      • Application Control
      • Dynamic Admin Password
      • Endpoint Compliance
      • Gamification
      • Orchestration
    • What’s New
  • Customers
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Category Archives: Featured

Defining Industry Terms: ITIL, ITSM and ITIL 4

Featured, ITILBy Dr. Akhil SahaiMay 30, 2019

ITIL is a standard of global best practice in IT service management (ITSM). ITIL has traditionally been used by IT organizations and, until the 2019 ITIL 4 update, it was predominantly focused on IT service management. As such, some people think of ITIL and ITSM as interchangeable terms. That’s not quite right, though. ITIL 4…

Exciting Changes to Start off 2019: New Year, New Name!

FeaturedBy Satyen VyasFebruary 25, 2019

By Satyen Vyas, CEO, Symphony SummitAI 2018 was a milestone year for Symphony Summit. Our recent expansion into the North American market has been a great success; customers and partners are beginning to notice our differentiated approach of AI enabled IT Management, and we received well-deserved recognition from Gartner as “Gartner Peer Insight Customers’ Choice…

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