Say Hello To Your New Digital Colleague

Say Hello To Your New Digital Colleague

Organizations like to feel that they’re participating in the larger technology conversation. They want to be in the know and on-trend. Such is the case with AI, machine learning and automation. These powerful technologies have already been used to great effect across industries, and organizations are keen to leverage them to achieve business goals. Chatbots…

Symphony SummitAI Named a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools

The Symphony SummitAI team is excited to announce that we have been recognized as a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools.   According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains…

Sierra Release consolidates leadership in AI-driven IT and Enterprise Management

In our non-stop quest to transform how organizations deliver IT and Enterprise Service Management, we are happy to introduce the latest version of our flagship AI-enabled service management suite, Sierra. We’ve added important new functionality to offer customers AI-based, round-the-clock service desk functionality that reduces cost and complexity. Sierra builds upon the capabilities within the…

Winning with Artificial Intelligence in 2020 and Beyond

Watch a webinar hosted by industry authority Kaimar Karu. Together, we’ll focus on some of the key benefits IT leaders can leverage from the latest developments in Artificial Intelligence (AI) – process automation, improved IT security, and increased business value from technology. We’ll also be exploring the potential improvements in the relationships between IT and…

SummitAI Wins Silver in the Golden Bridge Awards

Even though we pay close attention to the needs of our customers and prospects as we develop solutions to their business challenges, it’s nice to get third-party validation now and again that we’re on the right track.   So, we’re happy to share the news that Symphony SummitAI has been selected as a winner in…