Symphony SummitAI Named a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools

The Symphony SummitAI team is excited to announce that we have been recognized as a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools.   According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains…

Sierra Release consolidates leadership in AI-driven IT and Enterprise Management

In our non-stop quest to transform how organizations deliver IT and Enterprise Service Management, we are happy to introduce the latest version of our flagship AI-enabled service management suite, Sierra. We’ve added important new functionality to offer customers AI-based, round-the-clock service desk functionality that reduces cost and complexity. Sierra builds upon the capabilities within the…

Winning with Artificial Intelligence in 2020 and Beyond

Watch a webinar hosted by industry authority Kaimar Karu. Together, we’ll focus on some of the key benefits IT leaders can leverage from the latest developments in Artificial Intelligence (AI) – process automation, improved IT security, and increased business value from technology. We’ll also be exploring the potential improvements in the relationships between IT and…

SummitAI Wins Silver in the Golden Bridge Awards

Even though we pay close attention to the needs of our customers and prospects as we develop solutions to their business challenges, it’s nice to get third-party validation now and again that we’re on the right track.   So, we’re happy to share the news that Symphony SummitAI has been selected as a winner in…

ITIL 4 and Cloud: The Change Control Practice

The new ITIL 4 service management best practice guidance contains 34 “management practices” for IT service management (ITSM). And while ITIL 4 now recognizes the need to manage IT services in a cloud delivery model context, how well does the Foundation content released to date support ITSM in a cloud environment? This change control (ITIL…

ITIL 4 and Cloud: The Availability Management Practice

The new ITIL 4 best practice guidance has 34 management practices for IT service management (ITSM) and wider service management application. But how do these management practices apply to the emerging dominant business delivery method of today – i.e. how does ITIL 4 work with cloud? This availability management blog is part of a series…