SymphonyAI Summit Achieves G2 Leader Quadrant Status for Summer 2022 

SymphonyAI Summit was named a leader in two categories and received numerous badges for its ITSM solutions

PALO ALTO, Calif., August 23, 2022 – SymphonyAI Summit, a leading provider of IT service management (ITSM) tools, announced today that it has achieved Leader Quadrant positions in the Service Desk Software and IT Service Management Tools categories of the G2 Summer 2022 Grid® Report.

G2 releases quarterly reports ranking global software sellers and products across several different classifications. G2’s Grid® Reports, specifically, offer a high-level overview of a G2 category. Companies listed in the Leader Quadrant of a Grid® Report are rated highly by G2 users and have substantial market presence scores – a combination of 15 metrics from G2’s user reviews, publicly available information, and third-party sources.

“We are honored to be named in G2’s Summer 2022 report as leaders in service desk software and IT service management tools. We pride ourselves on delivering a robust ITSM offering which gives our customers the ability to achieve higher enterprise productivity,” said Satyen Vyas, CEO of SymphonyAI Summit, a SymphonyAI business. “We are excited to continue defining what enterprise AI in ITSM looks like and, in turn, helping our customers succeed.”

SymphonyAI Summit offers a single, centralized, self-service portal for all service requests across an organization. Through AI-driven knowledge intelligence, SymphonyAI Summit’s tools are designed to understand the context of an issue, automatically resolve incidents, and service requests. A 24/7 service desk supports a conversational interface using natural language through webchat, Microsoft Teams, Slack, and Jabber.

In addition to leadership quadrant positioning, SymphonyAI Summit has also been awarded the following G2 badges:

• Enterprise IT Service Management (ITSM) Tools:
  • Easiest Setup – Enterprise 
  • High Performer – Enterprise
  • Best Meets Requirements – Enterprise
  • Easiest Admin – Enterprise
  • Easiest to Use – Enterprise

• Enterprise Service Desk:
  • Best Support – Enterprise
  • Easiest Admin – Enterprise 
  • Easiest to Use – Enterprise 
  • Best Meets Requirements – Enterprise
  • High Performer – Enterprise
• Enterprise IT Management 
  • Highest User Adoption 
  • High Performer 
  • High Performer – Enterprise

• IT Service Management (ITSM) Tools 
  • Momentum Leader 
  • High Performer 
  • High Performer – Asia 
  • High Performer – India 
  • High Performer – Asia Pacific

• Service Desk 
  • Leader
  • Momentum Leader

For more information about the badges, click here. 

About G2 

G2 is the largest and most trusted software marketplace globally. More than five million software buyers each month trust G2, making G2.com one of the Top 1000 web destinations in the U.S. Additionally, 2,000 companies rely on G2 to build their reputation, manage their software spend, and grow their business — including Salesforce, Hubspot, Zoom, Lyft, and more. For more information, visit www.g2.com or follow us on Twitter and LinkedIn.

About SymphonyAI Summit

SymphonyAI Summit’s advanced, modular solution unifies service management, asset management, and operations management into a single, easy-to-use platform. Enterprises and service providers use SymphonyAI Summit to dramatically reduce the cost and complexity of their IT management while improving efficiency, productivity, predictability, and control. Leading enterprises across financial services, healthcare, manufacturing, education, and many more verticals are delivering exceptional user experiences while lowering their IT costs using SymphonyAI Summit. SymphonyAI Summit is a SymphonyAI business. www.symphonysummit.com

About SymphonyAI

SymphonyAI is building the leading enterprise AI company for digital transformation across the most important and resilient growth verticals, including life sciences, healthcare, retail, consumer packaged goods, financial services, manufacturing, and media. In each of these verticals, SAI businesses have many of the leading enterprises as clients. SAI is backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist. Since its founding in 2017, SymphonyAI has grown rapidly to a combined revenue run rate of more than $300 million and over 2,200 talented leaders, data scientists, and other professionals. www.symphonyai.com/