SymphonyAI Summit releases next-generation AI-enabled suite with digital agent to transform IT service management in southeast Asia

LOS ALTOS, Calif. – July 31, 2019 – SymphonyAI Summit has introduced the latest version of its flagship product suite, SymphonyAI Summit Alps. This release includes enhanced AI capabilities and other new innovative features to deliver intelligent, round-the-clock service desk functionality while reducing cost and complexity.

Click to Tweet: @SymphonySummit Reveals Enhanced #AI Capabilities and Other New #ITSM Features of SymphonyAI Summit Alps for Southeast Asia Customers:

The new features in the SymphonyAI Summit Alps ITIL-certified modular suite are designed to help customers in Malaysia, Thailand, the Philippines, Singapore and Hong Kong unleash productivity, accelerate business outcomes and deliver up to 45% improvement in total cost of ownership (TCO).

Features include:

  • AI-driven digital agent CINDE for end users: SymphonyAI Summit’s digital agent CINDE interacts with business users using natural language through webchat, Microsoft Teams, Slack and Jabber. CINDE understands the context in which a user’s intent is expressed and uses machine reasoning to determine the next best course of action.
  • AI-driven automation: CINDE resolves up to 30% of repetitive and manual tasks instantly using AI-driven automation. For tasks CINDE is unable to resolve, tickets are filed for resolution by live agents. Status reports and follow ups are provided.
  • Service desk intelligence: CINDE helps categorize and prioritize tickets, and assigns them automatically to workgroups and agents based on learnings from past ticket and agent behavior data.
  • Enhanced UX/UI: SymphonyAI Summit Alps includes a new UX/UI and several new dashboards for CIOs, IT leaders and analysts.

Dr. Akhil Sahai, chief product officer, SymphonyAI Summit, said: “SymphonyAI Summit Alps uses AI to transform the way users interact with IT services. By freeing IT administrators, operations and service desk staff from repetitive and manual tasks and by providing intelligent insights and assistance, SymphonyAI Summit Alps optimizes IT management to deliver enhanced operational efficiency and user experience.”

Mohamad Sabir Mohamad Sabri, group managing director, Dataprep Holdings Bhd, said: “Solsis and SymphonyAI Summit share a passion and commitment to deliver a high-end customer experience. As we explored solutions that best fit the needs of our end-users, SymphonyAI Summit met and exceeded our expectations. We are delighted to be a part of SymphonyAI Summit’s partner program and see opportunities to accelerate joint customer success with the SymphonyAI Summit IT Service Management suite.”

About SymphonyAI Summit

SymphonyAI Summit is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with a plan for $400 million in revenue in 2019 and 1,500 employees.

SymphonyAI Summit’s flagship product, SymphonyAI Summit, is an advanced, modular solution certified by ITIL and Pink Verify. SymphonyAI Summit unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SymphonyAI Summit to dramatically reduce cost and complexity of their IT management while improving efficiency, productivity, predictability and control. Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation and education verticals are delivering better user experience while lowering the cost of managing their IT using SymphonyAI Summit. Website:


PR contact:
Jessica M. Pasko
Nadel Phelan, Inc.
[email protected]

About SymphonyAI Summit

SymphonyAI Summit’s advanced, modular solution unifies service management, asset management, and operations management into a single, easy-to-use platform. Enterprises and service providers use SymphonyAI Summit to dramatically reduce the cost and complexity of their IT management while improving efficiency, productivity, predictability, and control. Leading enterprises across financial services, healthcare, manufacturing, education, and many more verticals are delivering exceptional user experiences while lowering their IT costs using SymphonyAI Summit. SymphonyAI Summit is a portfolio company of SymphonyAI.


About SymphonyAI

SymphonyAI is building the leading enterprise AI company for the digital transformation of the business enterprise, across the most important and resilient growth verticals, including life sciences, healthcare, retail, consumer packaged goods, financial services, manufacturing, and media. In each of these verticals, SAI businesses have many of the leading enterprises as clients. SAI is backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist. Since its founding in 2017, SymphonyAI has grown rapidly to a combined revenue run rate of more than $300 million and over 2,200 talented leaders, data scientists, and other professionals.