Market momentum follows as SymphonyAI Summit was named as an Honorable Mention in the 2022 Gartner® Magic Quadrant™ for IT Service Management Tools and rebranding from Symphony SummitAI
PALO ALTO, Calif., Dec. 7, 2022 /PRNewswire/ — SymphonyAI Summit, a SymphonyAI business, announced today that it has doubled its U.S. customer count within the past year. This notable growth milestone in AI-enabled enterprise workflow and IT asset and service management deployments is a result of SymphonyAI Summit’s expansion into multiple sectors, including finance, healthcare, and state and local government and education (SLED). Noteworthy new customers include Alamance County, North Carolina, and Appalachian Regional Healthcare. Additionally, SymphonyAI Summit recently rebranded from Symphony SummitAI to align with other SymphonyAI verticals.
Closing out a momentous year, SymphonyAI Summit was recognized as an Honorable Mention in the Gartner® Magic Quadrant™ for IT Service Management (ITSM) Tools report and was named a Customers’ Choice in the March 2022 Gartner Peer Insights™ Voice of the Customer: IT Service Management Tools for the fourth consecutive time.
The Summit team will discuss 2023 strategy and why IT leaders are betting big on AI and automation for their service desk processes at this year’s Gartner IT Infrastructure, Operation & Cloud Strategies Conference on December 7th in Las Vegas.
SymphonyAI Summit unifies service management, asset management, an AI-powered virtual agent, and operations management into a single, easy to use, enterprise-grade platform for all service requests across an organization. Through AI-driven intelligence and workflow automation, SymphonyAI Summit’s tools are designed to understand the context of an issue and to automatically resolve incidents and service requests.
SymphonyAI Summit was recognized by additional industry organizations in 2022, including:
- G2
- Spring 2022 Grid® Report – Achieved Leader Quadrant positions in the IT Service Management Tools, Enterprise IT Management Software, and Service Desk Software categories
- Summer 2022 Grid® Report – Achieved Leader Quadrant positions in the Service Desk Software and IT Service Management Tools categories
- Fall 2022 Grid® Report – Achieved Leader Quadrant positions in the Enterprise IT Management Software, IT Service Management Tools, and Service Desk Software categories
- ISG
- Identified as a Rising Star in ISG’s Provider Lens™ Enterprise Service Management – Services & Solutions 2022, ESM Software Providers quadrant
Satyen Vyas, CEO, SymphonyAI Summit, said: “The SymphonyAI Summit team prioritizes outstanding AI-powered software capabilities to help organizations of all sizes intelligently improve operations and deliver outstanding experiences to end users. The growth this year in the U.S. and in other regions is part of our overall strategy to provide customers with an easy-to-use AI-enabled enterprise workflow platform that delivers significantly better TCO. To us, the industry recognition by Gartner and others is both acknowledgment of this momentum and a catalyzing force for our exciting product development roadmap.”
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