Symphony SummitAI – Company News

Symphony SummitAI Is Recognized as a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools

LOS ALTOS, Calif., Nov. 27, 2019 /PRNewswire/ — Symphony SummitAI, a leading provider of AI-driven ITSM solutions, is excited to share that it was named a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. Gartner defines ITSM tools as those that enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment.…

SummitAI Sierra Brings Enhanced AI Capabilities to Flagship ITSM Solution

LOS ALTOS, Calif., Nov. 12, 2019 /PRNewswire/ — Symphony SummitAI announced today the general availability of SummitAI Sierra, the latest version of its service management solution. SummitAI Sierra includes enhanced AI capabilities for its automation and knowledge management features as part of a comprehensive, ITIL certified service management tool. More information is available at https://www.symphonysummit.com/products/summitai/. Click to Tweet:…

Symphony SummitAI, Toronto Airport to Present Case Study at Service Management World

LOS ALTOS, Calif., Nov. 7, 2019 /PRNewswire/ — Dr. Akhil Sahai of Symphony SummitAI and John Thompson of the Toronto Pearson Airport will be speaking next week at Service Management World 2019 in Orlando about AI-driven IT service management. With nearly 50 million passengers passing through each year, the Toronto Pearson Airport is the largest in Canada and the 10th busiest in North America. IT plays a key…

Symphony SummitAI Releases Next-Generation AI-Enabled Suite with Digital Agent to Transform IT Service Management in Southeast Asia

LOS ALTOS, Calif. – July 31, 2019 – Symphony SummitAI has introduced the latest version of its flagship product suite, SummitAI Alps. This release includes enhanced AI capabilities and other new innovative features to deliver intelligent, round-the-clock service desk functionality while reducing cost and complexity. Click to Tweet: @SymphonySummit Reveals Enhanced #AI Capabilities and Other…

Symphony SummitAI Introduces Enhanced Asset Management Offering

AI-Enabled Solution Brings Clarity, Saves Money and Aids Compliance to Optimize Hardware and Software Usage LOS ALTOS, Calif. – July 16, 2019 – Symphony SummitAI announced today the release of new features for its asset management solution. These new features, powered by artificial intelligence, enable organizations to put controls and processes in place to effectively…

Symphony SummitAI Positioned in the Customers’ Choice Zone of Gartner Peer Insights ‘Voice of the Customer’ report

AI-driven ITSM Solution Receives Highest Ranking in Gartner Peer Insights Report LOS ALTOS, Calif. – March 7, 2019 – Symphony SummitAI announced today that it is placed in the Customers’ Choice Zone of the Gartner Peer Insights “Voice of the Customer”: IT Service Management Tools report. Gartner Peer Insights is a free peer review and…

Symphony SummitAI Recognized as CIO CHOICE for IT Operations Management Category for Second Consecutive Year

LOS ALTOS, Calif. and BANGALORE, India – Jan. 22, 2019 – Symphony SummitAI announced today that for the second year in a row, it has been recognized as CIO CHOICE in the IT Operations Management category. CIO CHOICE is a special vendor recognition bestowed on outstanding information and communications technology brands on the basis of preferences of CIOs and IT decision-makers. Winners were recognized at a red carpet event in Mumbai on January 11.