Symphony SummitAI – Company News

Toronto Pearson International Airport Deploys Symphony SummitAI for Significant Improvements in FCR and CSAT

Airport sees 81% First Call Resolution, CSAT scores of 96.5% within three months of adoption LOS ALTOS, Calif. – June 11, 2019 – Symphony SummitAI announced today that Toronto Pearson International Airport is using the company’s AI-enabled, cloud-based IT service management suite to transform its internal operations and improve customer service. A testimonial video is…

Symphony SummitAI Positioned in the Customers’ Choice Zone of Gartner Peer Insights ‘Voice of the Customer’ report

AI-driven ITSM Solution Receives Highest Ranking in Gartner Peer Insights Report LOS ALTOS, Calif. – March 7, 2019 – Symphony SummitAI announced today that it is placed in the Customers’ Choice Zone of the Gartner Peer Insights “Voice of the Customer”: IT Service Management Tools report. Gartner Peer Insights is a free peer review and…

Symphony SummitAI Recognized as CIO CHOICE for IT Operations Management Category for Second Consecutive Year

LOS ALTOS, Calif. and BANGALORE, India – Jan. 22, 2019 – Symphony SummitAI announced today that for the second year in a row, it has been recognized as CIO CHOICE in the IT Operations Management category. CIO CHOICE is a special vendor recognition bestowed on outstanding information and communications technology brands on the basis of preferences of CIOs and IT decision-makers. Winners were recognized at a red carpet event in Mumbai on January 11.

Symphony SummitAI Named a Vendor to Watch by EMA

LOS ALTOS, Calif. – Nov. 27, 2018 – Symphony SummitAI announced today that it has been named a Vendor to Watch by Enterprise Management Associates (EMA). The analyst firm noted that the company’s solutions, based on proprietary AI research, lead to greater productivity, reduced complexity and cost, faster resolution, and excellence in service.

Symphony SummitAI is Recognized as a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management

Symphony SummitAI, a leading provider of AI-powered ITSM solutions, is excited to share that they were named a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management. Gartner defines ITSM as a tool that enables IT operations organizations, specifically IT Service Desk, and Infrastructure and Operations (I&O) managers, to better support the production environment.

Gartner Symposium/ITxpo, Nov 15th – 18th, 2016

Symphoy SummitAI is a Silver Partner. The World’s Most Important Gathering of CIOs and Senior IT Executives. Look ahead; plan accordingly. That strategy makes sense until you’re competing at digital speeds and need to drive digital innovation to the core of every process, product, and service.