AI-driven IT Management Suite Noted for Market Differentiators Including Reduced Complexity and Cost, Speed of Resolution, and Excellence in Service

LOS ALTOS, Calif. – Nov. 27, 2018 – Symphony Summit announced today that it has been named a Vendor to Watch by Enterprise Management Associates (EMA). The analyst firm noted that the company’s solutions, based on proprietary AI research, lead to greater productivity, reduced complexity and cost, faster resolution, and excellence in service.

Click to Tweet: .@SymphonySummit Named a Vendor to Watch by @ema_research: https://bit.ly/2B6skL5 #AI #ITSM

Download the full report here: https://www.symphonysummit.com/resources/analyst-reports/ema-vendor-to-watch-symphony-summit

Symphony Summit offers SummitAI, a modular suite of cloud-based ITIL certified solutions for service, asset and operations management that can be used individually or together. The solutions use machine reasoning, natural language processing (NLP), and codeless workflow based automation to streamline IT management and eliminate inefficiencies.

SummitAI provides significant business benefits, including:

  • Digital workplace: Employees can communicate with a conversational, machine reasoning-powered digital agent using natural language. The digital agent can resolve up to 30 percent of tickets instantly and file service requests and incident reports on behalf of employees if needed.
  • Increased enterprise productivity: The SummitAI solution understands the context of an issue, categorizes them based on past learnings and auto-resolves service requests using codeless workflow based automation. Wherever necessary it auto-dispatches the requests to operations staff. This approach dramatically reduces the resolution time thus taking the load off operations staff substantially. Summit’s solutions can also automate repetitive and mundane tasks, freeing up operations staff to focus on innovation and other high-impact work.
  • Cost reduction: Solutions offer up to 45 percent better total cost of ownership, up to 20 percent annual savings on IT help desks and enables up to five percent annual incremental revenue.
  • Comprehensive performance reporting: Summit enables better decision making with extensive dashboards, comprehensive performance reports and intuitive visualization of datacenter operations.

Dr. Akhil Sahai, chief product officer, Symphony Summit, said: “IT teams are getting mired in service requests and other low-value, repetitive tasks that slow them and everyone else down. Employees deserve a consumer like experience from IT as well. Our AI-based solutions help organizations across industries re-imagine their IT management and experience unprecedented productivity and cost savings. We appreciate EMA’s recognition and look forward to replicating our significant success in other markets in the U.S.”

Valerie O’Connell, research director, Enterprise Management Associates, said: “Symphony Summit’s AI-enabled ITSM makes intelligent automation practical, accessible and cost-effective. SummitAI offers many capabilities that set it apart from others in the widening enterprise service management space as well as ITSM.”

About Symphony Summit

Symphony Summit is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with revenue this year of $275 million and 1,500 employees.

Our flagship product, SummitAI, is an advanced, modular, ITIL Certified solution that unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SummitAI to dramatically reduce cost and complexity of their IT Management while improving efficiency, productivity, predictability and control. Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation and education verticals are delivering better user experience while lowering the cost of managing their IT using Symphony Summit. Website: www.symphonysummit.com

PR contact: 
Jessica M. Pasko
Nadel Phelan, Inc.
831-440-2412
Jessica.pasko@nadelphelan.com