AI-driven ITSM Solution Receives Highest Ranking in Gartner Peer Insights Report
LOS ALTOS, Calif. – March 7, 2019 – Symphony SummitAI announced today that it is placed in the Customers’ Choice Zone of the Gartner Peer Insights “Voice of the Customer”: IT Service Management Tools report. Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and service decision makers. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic. Customers rate a vendor’s products in areas including product categories, evaluation and contracting, pricing flexibility, integration and deployment, ease of deployment, services and support.
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Gartner Peer Insights provides verified and unbiased software ratings and reviews from enterprise IT professionals, enabling their IT peers to make better-informed decisions about the technology their organizations require.
According to the Gartner Peer Insights Voice of the Customer: IT Service Management Tools Market:
- 313 global customers ranked Symphony SummitAI as 4.7 out of 5
- 90 percent of customers would recommend the solution.
Some of the comments IT professionals have written about Symphony SummitAI’s solutions, include:
- “Excellent product. I have been using it from last five years now and it has always lived (up) to expectations.” – Assistant vice president of global technology in the services industry
- “Good tool for tracking the incidents and change request. Effective in tracking the SLA and monitoring the support process. Simple, robust, scalable and easy to use.” – IT manager in the manufacturing industry
- “Well designed for ITSM and the new features that they are introducing are great to have to fulfill my organization requirements, track inventory, etc.” – Technical lead in the services industry
Satyen Vyas, CEO, Symphony SummitAI, said: “We think there is no better recognition than our customers’ appreciation of the value Symphony SummitAI delivers to them. We are driven by a core mission to bring the best technology and user experience to enterprise IT management, and this recognition validates that we are on the right track. We are continuing to push the boundaries and lead the industry with next-generation, AI-driven IT management solutions that provide our customers with best-in-class experiences.”
About Peer Insights:
Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 70,000 verified reviews in more than 200 markets. For more information, please visit www.gartner.com/reviews/home.
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.
About Symphony SummitAI
Symphony SummitAI is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with a plan for $400 million in revenue in 2019 and 1,500 employees.
Symphony SummitAI’s flagship product, SummitAI, is an advanced, modular solution certified by ITIL and Pink Verify. SummitAI unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SummitAI to dramatically reduce cost and complexity of their IT management while improving efficiency, productivity, predictability and control. Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation and education verticals are delivering better user experience while lowering the cost of managing their IT using Symphony SummitAI. Website: www.symphonysummit.com
Jessica M. Pasko
Nadel Phelan, Inc.