LOS ALTOS, Calif. – July 31, 2019 – Symphony SummitAI has introduced the latest version of its flagship product suite, SummitAI Alps. This release includes enhanced AI capabilities and other new innovative features to deliver intelligent, round-the-clock service desk functionality while reducing cost and complexity.
The new features in the SummitAI Alps ITIL-certified modular suite are designed to help customers in Malaysia, Thailand, the Philippines, Singapore and Hong Kong unleash productivity, accelerate business outcomes and deliver up to 45% improvement in total cost of ownership (TCO).
- AI-driven digital agent CINDE for end users: SummitAI’s digital agent CINDE interacts with business users using natural language through webchat, Microsoft Teams, Slack and Jabber. CINDE understands the context in which a user’s intent is expressed and uses machine reasoning to determine the next best course of action.
- AI-driven automation: CINDE resolves up to 30% of repetitive and manual tasks instantly using AI-driven automation. For tasks CINDE is unable to resolve, tickets are filed for resolution by live agents. Status reports and follow ups are provided.
- Service desk intelligence: CINDE helps categorize and prioritize tickets, and assigns them automatically to workgroups and agents based on learnings from past ticket and agent behavior data.
- Enhanced UX/UI: SummitAI Alps includes a new UX/UI and several new dashboards for CIOs, IT leaders and analysts.
Dr. Akhil Sahai, chief product officer, Symphony SummitAI, said: “SummitAI Alps uses AI to transform the way users interact with IT services. By freeing IT administrators, operations and service desk staff from repetitive and manual tasks and by providing intelligent insights and assistance, SummitAI Alps optimizes IT management to deliver enhanced operational efficiency and user experience.”
Mohamad Sabir Mohamad Sabri, group managing director, Dataprep Holdings Bhd, said: “Solsis and Symphony SummitAI share a passion and commitment to deliver a high-end customer experience. As we explored solutions that best fit the needs of our end-users, Symphony SummitAI met and exceeded our expectations. We are delighted to be a part of Symphony SummitAI’s partner program and see opportunities to accelerate joint customer success with the SummitAI IT Service Management suite.”
About Symphony SummitAI
Symphony SummitAI is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with a plan for $400 million in revenue in 2019 and 1,500 employees.
Symphony SummitAI’s flagship product, SummitAI, is an advanced, modular solution certified by ITIL and Pink Verify. SummitAI unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SummitAI to dramatically reduce cost and complexity of their IT management while improving efficiency, productivity, predictability and control. Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation and education verticals are delivering better user experience while lowering the cost of managing their IT using Symphony Summit. Website: www.symphonysummit.com
Jessica M. Pasko
Nadel Phelan, Inc.