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Current Job Openings

Senior Application support

Bangalore

Job Type: Permanent

Job Description:

  • Experience in handling software product customers.
  • Capability to create reports from SQL table.
  • Experience in troubleshooting database performance issues.
  • Ability to understand and configure IIS infrastructure.
  • Clear understanding of the ITIL processes
  • Ability to work independently without any supervision.
  • Ability to participate in team activities and be a customer advocate for the assigned list of customers.
  • Willingness to carry out the various activities assigned to them and complete them to closure.
  • Overall open mindedness to be able to take up any activity with a positive attitude and a willingness to learn new skills and technologies.
  • Handling customer attention, following up on customer issues and clarifications, carry out first line of troubleshooting steps, work with Development/Testing teams to get customer issues resolved
  • Open to 24/7 work timings
  • Considerable experience in dealing with a wide range of customers with high level support and understanding and excellent communication skills both verbal and written
  • Considerable experience, including delivering support for web and database applications in a variety of professional environments.
  • Relevant technical experience to include Application support, database maintenance and migration activities, exposure SQL & Dot Net
  • Exposure and working knowledge of one or more ITSM tools in the capacity of an administrator

Experience:

  • At least 6 to 8 years

Minimum Qualification:

  • Graduation

Technical Knowledge:

  • ITIL Expertise

How to Apply

Please send resumes and cover letters to: poornima.narayanappa@symphonysummit.com

Only qualified individuals being considered will be contacted for an interview.

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