News

Symphony SummitAI Introduces Enhanced Asset Management Offering

AI-Enabled Solution Brings Clarity, Saves Money and Aids Compliance to Optimize Hardware and Software Usage LOS ALTOS, Calif. – July 16, 2019 – Symphony SummitAI announced today the release of new features for its asset management solution. These new features, powered by artificial intelligence, enable organizations to put controls and processes in place to effectively…

Toronto Pearson International Airport Deploys Symphony SummitAI for Significant Improvements in FCR and CSAT

Airport sees 81% First Call Resolution, CSAT scores of 96.5% within three months of adoption LOS ALTOS, Calif. – June 11, 2019 – Symphony SummitAI announced today that Toronto Pearson International Airport is using the company’s AI-enabled, cloud-based IT service management suite to transform its internal operations and improve customer service. A testimonial video is…

Symphony SummitAI Positioned in the Customers’ Choice Zone of Gartner Peer Insights ‘Voice of the Customer’ report

AI-driven ITSM Solution Receives Highest Ranking in Gartner Peer Insights Report LOS ALTOS, Calif. – March 7, 2019 – Symphony SummitAI announced today that it is placed in the Customers’ Choice Zone of the Gartner Peer Insights “Voice of the Customer”: IT Service Management Tools report. Gartner Peer Insights is a free peer review and…

Symphony SummitAI Recognized as CIO CHOICE for IT Operations Management Category for Second Consecutive Year

LOS ALTOS, Calif. and BANGALORE, India – Jan. 22, 2019 – Symphony SummitAI announced today that for the second year in a row, it has been recognized as CIO CHOICE in the IT Operations Management category. CIO CHOICE is a special vendor recognition bestowed on outstanding information and communications technology brands on the basis of preferences of CIOs and IT decision-makers. Winners were recognized at a red carpet event in Mumbai on January 11.

Three Trends that will Transform Service Management in 2019

LOS ALTOS, Calif. – Dec. 20, 2018 – IT management has undergone dramatic changes in the past few years but as a whole, there are still significant areas in need of improvement. The industry experts at Symphony SummitAI have identified three dominant trends that will transform service management.

Symphony SummitAI Closes Successful Year of Milestones Including U.S. Expansion

LOS ALTOS, Calif. – Dec. 12, 2018 – Symphony SummitAI announced today that it has made significant investments in the North American market in 2018. This includes strategic moves and hires to increase the company’s presence and awareness in key regions.

Symphony SummitAI Named a Vendor to Watch by EMA

LOS ALTOS, Calif. – Nov. 27, 2018 – Symphony SummitAI announced today that it has been named a Vendor to Watch by Enterprise Management Associates (EMA). The analyst firm noted that the company’s solutions, based on proprietary AI research, lead to greater productivity, reduced complexity and cost, faster resolution, and excellence in service.

Symphony SummitAI is Recognized as a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management

Symphony SummitAI, a leading provider of AI-powered ITSM solutions, is excited to share that they were named a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management. Gartner defines ITSM as a tool that enables IT operations organizations, specifically IT Service Desk, and Infrastructure and Operations (I&O) managers, to better support the production environment.

Leading IT Operations Solutions Provider Symphony SummitAI to Launch Next Generation Cognitive IT Operations Platform at Fusion 17

PALO ALTO, Calif. SummitAI Software Inc., a leading provider of private and public cloud based IT operations management solutions backed by the Palo Alto headquartered Symphony Technology Group (STG), is set to launch a new age Cognitive IT Operations Platform to enhance the cognitive capabilities of its offerings.

The Decade Long Journey of Cloud – How It will Shape the Future of Technology in India

Internet speeds and penetration remain the main bottleneck for cloud expansion in the country, leading to pricing issues.