News

Symphony SummitAI launches ‘SAFE WORKPLACE ENABLER SUITE’

Jul. 21, 2020 /Express Computer/ – Symphony SummitAI, a leading provider of AI-driven IT/Enterprise Management solutions, announced the launch of ‘SAFE WORKPLACE ENABLER SUITE’, a cloud based solution that will enable enterprises automate employee health status recording (prior to joining), employee health screening, safety management at the workplace including cleaning schedule and inventory management. Click…

Symphony SummitAI Momentum Builds on Strength of AI-driven IT and Enterprise Service Management Suite

LOS ALTOS, Calif., Jan. 8, 2020 /PRNewswire/ – Symphony SummitAI announced today that it has reached significant milestones in annual revenue growth with a 40% increase over 2018. The company also received significant industry and customer recognition for its path breaking product offerings. Click to Tweet: @SymphonySummit closes another successful year of milestones, achieves 40% revenue…

Symphony SummitAI Is Recognized as a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools

LOS ALTOS, Calif., Nov. 27, 2019 /PRNewswire/ — Symphony SummitAI, a leading provider of AI-driven ITSM solutions, is excited to share that it was named a November 2019 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. Gartner defines ITSM tools as those that enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment.…

SummitAI Sierra Brings Enhanced AI Capabilities to Flagship ITSM Solution

LOS ALTOS, Calif., Nov. 12, 2019 /PRNewswire/ — Symphony SummitAI announced today the general availability of SummitAI Sierra, the latest version of its service management solution. SummitAI Sierra includes enhanced AI capabilities for its automation and knowledge management features as part of a comprehensive, ITIL certified service management tool. More information is available at https://www.symphonysummit.com/products/summitai/. Click to Tweet:…

Symphony SummitAI, Toronto Airport to Present Case Study at Service Management World

LOS ALTOS, Calif., Nov. 7, 2019 /PRNewswire/ — Dr. Akhil Sahai of Symphony SummitAI and John Thompson of the Toronto Pearson Airport will be speaking next week at Service Management World 2019 in Orlando about AI-driven IT service management. With nearly 50 million passengers passing through each year, the Toronto Pearson Airport is the largest in Canada and the 10th busiest in North America. IT plays a key…

Symphony SummitAI to More Than Double Its Partner Program by Year’s End

Aggressive Plan Recognizes Pivotal Role of Partners and Invests Heavily in Their Ongoing Success LOS ALTOS, Calif. – Aug. 6, 2019 – Symphony SummitAI announced today that it is continuing to expand its partner program with the goal of strategic, ongoing growth. The AI-powered IT management company currently works with over 15 international partners and…

Symphony SummitAI Releases Next-Generation AI-Enabled Suite with Digital Agent to Transform IT Service Management in Southeast Asia

LOS ALTOS, Calif. – July 31, 2019 – Symphony SummitAI has introduced the latest version of its flagship product suite, SummitAI Alps. This release includes enhanced AI capabilities and other new innovative features to deliver intelligent, round-the-clock service desk functionality while reducing cost and complexity. Click to Tweet: @SymphonySummit Reveals Enhanced #AI Capabilities and Other…

Symphony SummitAI Introduces Enhanced Asset Management Offering

AI-Enabled Solution Brings Clarity, Saves Money and Aids Compliance to Optimize Hardware and Software Usage LOS ALTOS, Calif. – July 16, 2019 – Symphony SummitAI announced today the release of new features for its asset management solution. These new features, powered by artificial intelligence, enable organizations to put controls and processes in place to effectively…

Toronto Pearson International Airport Deploys Symphony SummitAI for Significant Improvements in FCR and CSAT

Airport sees 81% First Call Resolution, CSAT scores of 96.5% within three months of adoption LOS ALTOS, Calif. – June 11, 2019 – Symphony SummitAI announced today that Toronto Pearson International Airport is using the company’s AI-enabled, cloud-based IT service management suite to transform its internal operations and improve customer service. A testimonial video is…

Symphony SummitAI Positioned in the Customers’ Choice Zone of Gartner Peer Insights ‘Voice of the Customer’ report

AI-driven ITSM Solution Receives Highest Ranking in Gartner Peer Insights Report LOS ALTOS, Calif. – March 7, 2019 – Symphony SummitAI announced today that it is placed in the Customers’ Choice Zone of the Gartner Peer Insights “Voice of the Customer”: IT Service Management Tools report. Gartner Peer Insights is a free peer review and…

Symphony SummitAI Recognized as CIO CHOICE for IT Operations Management Category for Second Consecutive Year

LOS ALTOS, Calif. and BANGALORE, India – Jan. 22, 2019 – Symphony SummitAI announced today that for the second year in a row, it has been recognized as CIO CHOICE in the IT Operations Management category. CIO CHOICE is a special vendor recognition bestowed on outstanding information and communications technology brands on the basis of preferences of CIOs and IT decision-makers. Winners were recognized at a red carpet event in Mumbai on January 11.

Three Trends that will Transform Service Management in 2019

LOS ALTOS, Calif. – Dec. 20, 2018 – IT management has undergone dramatic changes in the past few years but as a whole, there are still significant areas in need of improvement. The industry experts at Symphony SummitAI have identified three dominant trends that will transform service management.