Customer Experience

Did you know improvement in employee experience could lead to increased productivity?

It’s true. Recently, a leading automobile manufacturer experienced an increase in productivity by up to 50% and 85% improvement in their CSAT scores.

Organizations across industries and geographies have realized that improving employee experience is leading to better business outcomes. Companies with high levels of employee engagement report 20 percent higher productivity and 21 percent higher profitability*.

Service management technologies such as IT Service Management (ITSM) are helping IT organizations overcome challenges with legacy systems and processes. Looking beyond IT operations and support delivery, these emerging technologies focus on fostering a strong bond between IT and business, transforming IT as a business enabler. This in turn results in an enhanced employee experience and improved productivity.

The leading automobile manufacturer approached Symphony SummitAI to empower their employees to perform tasks without disruption. We suggested an integrated suite for IT Service Management (ITSM), IT Asset Management (ITAM) and IT Operations Management (ITOM) processes.

SummitAI transformed their employee experience, which resulted in:

Higher productivity
Automating the workflow, faster resolution of service requests, better visibility, the overall productivity shot up by up to 50%.

Improved CSAT 
The client saw a steady increase in CSAT scores after switching to SummitAI. The CSAT scores shot up to 85% based on a recent analysis.
Complete control of IT Landscape 
Integrating ITSM, ITAM and ITOM under one suite helped the client gain full control over their IT landscape.

Click here to read the case in detail and see how SUMMITAI helped the firm transform their employee experience leading to increased productivity.

*https://www.gallup.com/workplace/238085/state-american-workplace-report-2017.aspx