Digital Workplace

Propelled by big data and analytics as ‘must-have’ capabilities, the pace of technology change and innovation has assumed stunning proportions. There is also a powerful need for social technologies to integrate employees, customers and suppliers.

With such powerful forces of technology in motion, the question arises – what are the key imperatives for IT-enabled productivity?

Smart Service Management

CIOs need intelligent solutions that leverage the latest technological advancements – mobility, analytics and automation – to improve productivity of IT service operations and reduce their cost and complexities. They look for platforms that have

  • A unique approach to analytics and predictive technologies
  • Combine correlation of contextual data from disparate systems to provide operational intelligence
  • Enable IT analysts with enhanced situational awareness of their IT environment and recommend corrective actions for incidents and problems in real me for higher first call issue resolutions

Flexible Asset Redeployment

Lowering the cost of technology investments, increasing ROI, and bringing IT resources in line with core business objectives are business outcomes that CIOs look to achieve. They need multi-tenant solutions that optimize organizational efficiency and productivity by managing IT and non-IT assets across the entire asset lifecycle (via agent-less or agent-based discovery mechanisms) to mitigate risk, reduce cost, and improve return on investments.

Cloud delivered IT is a resilient and dependable option to consolidate assets and monetize underused assets by creating services from them. Such flexibility of asset reinvention gives rise to increased productivity and efficiencies.

Dependable Availability

Imagine a platform designed to collect and monitor the availability and performance data across the entire enterprise help an organization’s productivity. Imagine the flexibility of having such a platform on premises or on cloud, using an agent-based or agent-less technology – for both service providers and enterprise customers.

CIOs need this dependability of availability management solutions to enable their enterprises

  • Monitor data center assets in quick time
  • Realize the business value of their services
  • Accelerate problem resolution
  • Achieve self-healing and proactive issue prevention

And when social features are embedded into an organization’s digital ecosystem of products, markets, and business systems collaborative social platforms, they could turn out to be powerful catalysts for distributed information and problem solving.

Comprehensive Project Management

A unified and comprehensive platform that provides a 360-degree view of project execution and its implications of all IT projects will empower the CIO’s office to manage their organization’s projects more efficiently. They need insightful dashboards and charts to allow comparisons, provide visibility and enhance communication for faster, more intuitive and accurate decision making.

The Internet of Things (IoT) can give rise to smart networks to run many complex systems and operations. For example, utility grids may be programmed to meet spikes and troughs of power requirements; manufacturing assembly line may adjust production schedules based on demand data that flows in from various internal and external sources; programming for smart cities in terms of security, infrastructure facilities, healthcare and traffic management.

The possibilities are immense. Cloud-based and integrated IT operations management platforms can unify key applications across service management, asset management, availability management and project management. Realizing tight integration across key IT operations will dramatically reduce cost and complexity of IT operations besides multiplying efficiency, productivity, predictability and control.

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