Employee Experience

As enterprises increasingly adapt to the idea of a digital workplace, many organizational leaders are looking to leverage technology to improve employee experience and augment business operations. At Symphony SummitAI, it has been our constant endeavor to enhance the employee experience and improve productivity.

In line with our commitment to transforming employee experience, we bring you Denali, the first-ever AI support for HR Service Management. Built on the success of its predecessor SummitAI Sierra, Denali comes with various new AI features and extends SummitAI’s digital agent CINDE to the HR Service Management function. It helps efficiently automate many back-office functions for reliable HR transactions and service delivery in addition to the whole gamut of IT functions. By incorporating enhanced Live Agent Transfer, 24X7 Service Desk Experience and Workbench for faster deployment, Denali aims to improve HR services to provide better employee experience.

Some of the key features of Denali include:

1. Service Management

  • Out-of-the-box HRSM support
  • Support for 100+ languages: SummitAI now supports 100+ languages including all major European, Asian and Indian languages.
  • Improved live agent and knowledge searches
  • Digital agent to live human agent transfer on demand
  • Performance Boosters for all major modules.

2. Asset Management

  • Dynamic bidirectional auto-synchronization of Asset Inventory and CMDB
  • Improvements in complex license management

3. Operations Management

  • Enhanced correlation engine with string-based correlation algorithms
  • Redesigned Workflow and Orchestration Engine (Beta)

Enterprises have begun to realize that improving employee experience is leading to better business outcomes. The future of an optimum workplace would be where people, process, and technology come together to deliver transformational value cost-effectively. At Symphony SummitAI, we constantly strive to empower our customers with AI-enabled innovative solutions. These solutions help alleviate cross-functional silos and add intelligence to processes that enhance operational efficiency at reduced costs within and beyond IT.

SummitAI Denali is one such platform that helps efficiently automate many back-office functions for reliable HR transactions and service delivery in addition to the whole gamut of IT functions. You too can experience enhanced employee experience and business productivity by leveraging AI and optimizing HR services.

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