Service Intelligence is the contraction of the domains of IT Service Management and Artificial Intelligence. In this context, it applies new models and algorithms (that are used in AI) towards the long-established domain of IT Service Management. By applying statistical or machine learning algorithms to the vast amounts of customer datathat is collected by IT service providers, core capabilities of the service delivery process can be enhanced and optimized. In more easy terms, Service Intelligence puts the smart into ITSM.
In this Breakfast with Pink session, executives from Symphony Summit and Pink Elephant will share their take on AI Driven ITSM.
Who should attend?
- CTO’s, CIO’s, corporate
- IT directors leaders, C-suite executives