SymphonyAI Summit Integration Hub
Seamlessly sync with your existing tech stack
Integrate effortlessly with leading enterprise platforms, straight out-of-the-box.
Easy integration
Easily integrate with Rest API-enabled third-party systems using SymphonyAI Summit’s built-in workflows, out of the box without any coding or specialized IT resources.
Automation
Automate service requests and incidents across diverse data sources, in the cloud or on-premises. Use the powerful SymphonyAI Summit Integration Hub to resolve issues before they impact business operations.
Unified view
Use the SymphonyAI Summit Integration Hub to consolidate data from monitoring solutions, CRM, ERP, or HRMS, or any other enterprise system, creating a single, comprehensive view of information so your team can make the best, data-driven decisions.
Key features
REST API integration
IT Service Management (ITSM) systems often expose REST APIs in order to integrate with Incident, Service Request, or CMDB to enable the seamless communication and collaboration between the two systems. By leveraging REST API integration, organizations can automate data exchange, streamline business processes.
API authentication
Verify the identity and permissions of a client or user accessing an API.
Data mapping
Define relationships and transformations among the data fields from different systems or applications for seamless integration and data synchronization.
Import/Export template
Provides a standard and consistent way of defining the structure, layout, and required data elements for importing or exporting configuration data from third party applications.
Scheduler
Allows users to define and automate the execution of tasks at predetermined times or according to specified schedules.
Message queue
By using a message queue in the order processing system, the ITSM platform can efficiently handle high volumes of orders, distribute the workload among multiple 3rd Party Application to maintain order integrity, and ensure fault tolerance.
Audit logging
Record and document events within a system for investigations. The SymphonyAI Summit Integration Hub lists transaction audit logs indicating the success and failure status of each transaction.
Notifications
Generating timely alerts to notify stakeholders about significant events, like setting notification for failed tickets, such as incidents, service requests, or work orders.
Related resources
SymphonyAI Summit recognized as a Gartner® Peer Insights™ Customers’ Choice for their product for the 5th time in a row in IT Service Management Platforms
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