Symphony SummitAI Recognized As a Rising Star In Enterprise Software Providers Quadrant In 2022 ISG Provider Lens™ “Enterprise Service Management – Services And Solutions” Report for the U.S.
“SummitAI’s core focus is to address multi-tenancy challenges in the service management area with advanced technologies. The company’s key strategic differentiator is the integrated suite of offerings across enterprise-wide and industry-agnostic solutions covering ESM, ITSM, Digital agents, and service automation.” – Ashwin Gaidhani, Lead Analyst, ISG
ISG & The Rising Star Category
ISG (Information Services Group) — a leading global technology research and advisory firm known for its deep industry and technology expertise and world-class research and analytical capabilities — named Symphony SummitAI as a Rising Star for Enterprise Software in its 2022 ISG Provider Lens™ “Enterprise Service Management – Services and Solutions” Report for the U.S.
Each ISG Provider Lens™ quadrant may include a service provider(s) classified as a Rising star which ISG believes has a strong portfolio, market presence and required roadmap to become a Leader. The Rising Star award is given to vendors or service providers that are expected to reach the Leader quadrant within the next 12-24 months due to their above average impact and strength for innovation.
Key Report Highlights — SummitAI Strengths
- SummitAI has a strong partner ecosystem with leading service integration and managed services players. Its AI-infused service management covers process orchestration, conversational support, and the asset management module.
- SummitAI addresses current and new-age process requirements, competing with market leaders in this space. It has a vast partnership network with all large managed service and integration partners. Exciting developments on top of current offerings in 2022 include intellectualizing pervasive AI, and integration hub and developer platforms for custom apps
- SummitAI provides full-stack service management: services cover IT, enterprise service management, and IT operations and asset management. Two core offerings, CINDE AI-enabled chatbot interface and decision engine as a virtual agent, can integrate with any tool and service automation orchestration capability.
- SummitAI caters to large customer environments in delivering GRC, HR, and legal processes. It offers a unique multi-tenancy offering with distinctive capabilities to support multi-domain and multi-tier enterprise requirements. A built-in business intelligence engine provides customizable dashboards and reports, configurable with business intelligence tools. The company also enables cross integration across platforms and other management tools for a consistent customer experience.