ITIL

The new ITIL best practice guidance – ITIL 4 – contains 34 “management practices” for IT service management (ITSM). But how do these ITIL 4 management practices apply to the cloud delivery model?

This capacity and performance management blog is part of a series that considers a number of the ITIL 4 management practices in the context of cloud (and in terms of both service delivery and support). I first recap the ITIL 4 management practice, then explain how the management practice applies to cloud. Plus, I also recommend additional ITSM activities for organizations that currently, or plan to, use cloud.

After reading this blog, you will better understand how to apply ITIL 4’s capacity and performance management practice in cloud environments to improve the quality of your IT service delivery and support and the resulting positive business outcomes.

Click here to get more detailed information on how The ITIL 4 Capacity and Performance Management Practice works.

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